Fabiya Adnan
Palatine,IL
Summary
Detail-oriented and proactive General Manager with 3+ years of experience in the food service industry, driving operational excellence and enhancing customer satisfaction. Proven track record in team leadership, mentoring junior staff, and implementing effective marketing strategies that increased customer traffic. Currently pursuing dual Bachelor's degrees in Engineering Sciences and Civil Engineering, with hands-on experience in civil engineering principles and project management. I have over three years of administrative and leadership experience, including one year as an administrative assistant for the nursing department at my university, where I managed scheduling, organized departmental files, and supported faculty with day-to-day operations. Prior to that, I worked for two years as a general manager at a high-volume business, where I oversaw staff, handled inventory, and ensured smooth business operations. I am currently pursuing a double bachelor's degree in Engineering Science and Civil Engineering, which has strengthened my organizational, technical, and problem-solving skills—qualities that I bring to any administrative role.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
General Manager
Papa Ray's
Palatine, IL
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Implemented effective marketing strategies that increased customer traffic by XX%
- Developed and executed marketing strategies to increase customer engagement and drive sales growth across multiple channels.
Customer Service Relations
Robert Bosch Corporation
Itasca, IL
06.2025 - 09.2025
- Provided exceptional customer service and support to ensure customer satisfaction
- Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information
- Collaborated with cross-functional teams to resolve complex customer problems and escalations
- Implemented strategies to improve overall customer satisfaction ratings by XX%
- Utilized CRM software to track customer interactions, update account information, and document issue resolutions
- Collaborated with sales team members to identify potential leads or opportunities based on customer feedback or requests
- Conducted follow-up calls/email campaigns after resolving an issue to ensure complete resolution and gather feedback
- Implemented a proactive approach to customer service, anticipating potential issues and addressing them before they became problems
- Assisted customers with troubleshooting technical issues related to products/services, providing step-by-step instructions or coordinating with technical support teams when necessary
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
Call Center Representative
Roadside Protect
Itasca, IL
04.2025 - 09.2025
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Assisted in outbound calling campaigns such as surveys or promotional offers when required
- Managed multiple communication channels including phone calls, emails, live chat support etc
- Developed rapport with customers by actively listening to their concerns and providing empathetic responses
- Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
- Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
- Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
Engineering Intern
Grant Thorn LLC
New Buffalo, MI
09.2023 - 12.2023
- Implemented quality control measures to ensure that constructed facilities met industry standards and client expectations
- Prepared progress reports detailing work completed against established milestones
- Researched materials and methodologies to enhance project efficiency and sustainability practices.
- Assisted in the preparation of detailed project reports, ensuring clarity and accuracy for presentation to clients or regulatory agencies.
- Mentored junior engineers by providing guidance on technical issues related to civil engineering principles
- Utilized AutoCAD software for creating detailed drawings and layouts of infrastructure projects.
- Collaborated with senior engineers to analyze project data and recommend design improvements.
Education
Bachelor's degree - Engineering Science
Benedictine University
Lisle, IL05-2026
Bachelor of Science - Civil Engineering
IIT
Chicago, IL05-2027
Associate's degree - Engineering
Harper College
Palatine, IL05.2023
Skills
- POS
- Six Sigma
- Cash handling
- Windows
- Financial services
- MATLAB
- Phone etiquette
- Computer skills
- Administrative experience
- SolidWorks
- Microsoft Word
- 3D CAD modeling
- Organizational skills
- Communication skills
- CAD
- Computer literacy
- Microsoft Powerpoint
- Typing
- AutoCAD
- Writing skills
- Microsoft Office
- Sales
- Time management
- Microsoft Excel
- Credit card payment processing
- SOLID WORKS
- JAVA AND PYTHON C
Certification
- AutoCAD Certification May 2024 to Present
- Driver's License
- AED Certification
- First Aid Certification
- CPR Certification
- CNA Certified
Languages
Hindi
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Customer Service Relations
Robert Bosch Corporation
06.2025 - 09.2025
Call Center Representative
Roadside Protect
04.2025 - 09.2025
Engineering Intern
Grant Thorn LLC
09.2023 - 12.2023
Associate's degree - Engineering
Harper College
General Manager
Papa Ray's
Bachelor's degree - Engineering Science
Benedictine University
Bachelor of Science - Civil Engineering
IIT