Fabrice Jerome
Pompano Beach
Summary
Over a decade of progressive experience in the food and retail industries, demonstrating leadership and operational excellence. Proven track record in managing high-profile clientele and leading service teams to achieve exceptional performance. Currently pursuing A+ and N+ certifications to enhance technical proficiency.
Overview
16
16
years of professional experience
Work History
Banquet Server
Grateful Palate
01.2022 - 01.2025
- Delivered bespoke private dining services, ensuring meticulous attention to detail for high-end events
- Coordinated with event planners to execute functions that exceeded client expectations
- Maintained the highest standards of service in a fine dining context, reinforcing the establishment’s elite status
- Consistently garnered commendations from clients, contributing to a25% increase in event bookings
- Played a pivotal role in executing high-profile events, enhancing the venue’s prestige
Head Server
Shooters Waterfront
01.2020 - 01.2025
- Spearheaded a team of servers in a high-volume waterfront establishment, ensuring seamless operations and superior guest satisfaction
- Implemented training programs that elevated service standards and enhanced team efficiency
- Collaborated with culinary and bar departments to synchronize service delivery, optimizing guest experiences
- Recognized for exemplary leadership, contributing to a15% increase in repeat clientele
- Orchestrated large-scale events, enhancing the restaurant's reputation for hosting premier functions
- Drove a20% increase in sales through upselling strategies and personalized guest interactions
Server
Mai-Kai Polynesian Restaurant and Show
01.2019 - 01.2020
- Engaged guests with authentic Polynesian hospitality, delivering an immersive dining experience
- Assisted in coordinating catering services, ensuring seamless execution of off-site events
Server
Bahama Breeze Island Grille
01.2014 - 01.2019
- Provided vibrant and engaging service, embodying the island-inspired brand ethos
- Led sales initiatives, consistently surpassing revenue targets
- Assumed leadership roles, including Team Leader and Shift Captain, driving team performance
- Achieved top sales rankings for eight consecutive weeks, demonstrating sales acumen
- Maintained the lowest rate of returns and comps, indicating high customer satisfaction
Server
Bistro555
01.2011 - 01.2013
- Delivered attentive and personalized service in a casual dining setting
- Expanded responsibilities to include bartending, enhancing guest experiences
- Recognized for exceptional service with a $100 gratuity, reflecting guest appreciation
- Promoted to bartender, contributing to increased beverage sales
Server
Elite Catering
01.2011 - 01.2013
- Provided distinguished service to an elite clientele, including celebrities and government officials
- Maintained professionalism in high-pressure, high-profile environments
- Successfully managed complex service scenarios, enhancing client satisfaction
Retail Associate
Hollywood Paradise
01.2009 - 01.2011
- Facilitated exceptional customer experiences in a beachfront retail environment
- Produced and merchandised top-selling apparel, driving revenue growth
- Earned multiple Employee of the Month awards, reflecting dedication and performance
- Resolved complex customer service situations, enhancing store reputation
Education
Computer Science
Broward College
Skills
- Exceptional interpersonal and communication abilities, fostering positive guest relations
- Acute attention to detail, ensuring precision in service delivery
- Proficient in leveraging technology to enhance operational efficiency
- Demonstrated stamina and resilience, capable of sustaining high performance during extended service hours
Timeline
Banquet Server
Grateful Palate
01.2022 - 01.2025
Head Server
Shooters Waterfront
01.2020 - 01.2025
Server
Mai-Kai Polynesian Restaurant and Show
01.2019 - 01.2020
Server
Bahama Breeze Island Grille
01.2014 - 01.2019
Server
Bistro555
01.2011 - 01.2013
Server
Elite Catering
01.2011 - 01.2013
Retail Associate
Hollywood Paradise
01.2009 - 01.2011
Computer Science
Broward College
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