Summary
Overview
Work History
Education
Skills
Timeline
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Hope Clark

Fort Lauderdale

Summary

Accomplished Receptionist with a proven track record at Conviva Care Solutions, enhancing front desk operations and customer satisfaction. Expert in organization and time management, adept at handling telephone inquiries and data entry with precision. Significantly improved efficiency and created a welcoming environment for visitors, showcasing both hard and soft skills.

Overview

15
15
years of professional experience

Work History

Receptionist

Conviva Care Solutions
06.2017 - 12.2024
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Receptionist

MD Now Urgent Care
04.2010 - 05.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Dillard High School
Fort Lauderdale

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Timeline

Receptionist

Conviva Care Solutions
06.2017 - 12.2024

Receptionist

MD Now Urgent Care
04.2010 - 05.2017

Dillard High School
Hope Clark