Imani Johnson
Robertsdale
Summary
Enthusiastic Team Member eager to contribute to business success. Experience providing quality Customer Service work that exceeds organizational expectations. Unique focus on customer satisfaction, team productivity, and workplace efficiency.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Team Lead(Ride Operations)
Tropic Falls at Owa
03.2021 - 09.2023
- Help to create a safe and fun environment for guests
- Welcome and greet guests
- Ensure guest satisfaction and provide assistance if needed
- Safely open, operate, and close rides
- Monitor safety of guests while rides are in motion
- Perform routine safety inspections on ride before operating
- Operate in any weather conditions and stand for long period of time
Seasonal Sales Associate
Five Below
10.2021 - 01.2022
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
- Built brand loyalty and accomplished customer satisfaction by working well with other sale associates
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements
- Stand for long period of time while assisting customers
Education
Certification/Diploma in Medical Assisting -
Virginia College
Biloxi, MS04.2018
High School Diploma -
Biloxi High School
Biloxi, MS05.2015
Skills
- Money handling
- Safety understanding
- Equipment operation
- Cleaning skills
- Experience in leadership
- Basic math
- Work ethic
- Conflict resolution
- Relationship building
Timeline
Member Service Representative
Navy Federal Credit Union
09.2023 - Current
Seasonal Sales Associate
Five Below
10.2021 - 01.2022
Team Lead(Ride Operations)
Tropic Falls at Owa
03.2021 - 09.2023
Certification/Diploma in Medical Assisting -
Virginia College
High School Diploma -
Biloxi High School
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