YAMELIN ALVAREZ
Philadelphia,PA
Summary
Results-driven intake coordinator with a commitment to optimizing the patient intake process. Proficient in assessing patient needs, verifying insurance details and ensuring accurate documentation. Proactive problem solver skilled in streamlining intake procedures and enhancing patient flow. Demonstrated ability to reduce wait times, minimize errors and main compliance with health care regulations, resulting in improved clinic operations.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
ELITE HOME CARE
Jenkintown, PA
09.2022 - 06.2024
- Knowledge and understanding of HIPAA Regulations, Policies and Procedures, including proper requirements needed for release of patient information.
- Knowledge of the HHAeXchange system.
- Able to work independently, to coordinate multiple facets of patient care, to prioritize work, and to manage time to accomplish multiple tasks in an active office atmosphere with multiple interruptions.
Human Resource Expert
Target
North Bergen, NJ
07.2019 - 08.2022
- In collaboration with the Executive Team Leader, Human Resources, managed all aspects of HR for a team of 100-150 employees including payroll, recruiting, training, orientation, benefits, and employee relations support.
- Manage team member schedules and time cards using Kronos (MyTime).
- Maintain leave requests and time punches using HR Zone Self Service.
Customer Service Representative
PREMIERE RESPONSE
Remote
02.2017 - 07.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered an average of 60 telephone calls per shift.
- Keep a record of all conversations in our call center database in a comprehensible way.
Education
Psychology -
HUDSON COUNTY COMMUNITY COLLEGE
2021
Microsoft Office Specialist - Office Administrator
JOB CORPS ACADEMY
Secretarial Studies And Office Administrator -
YEAR UP
Skills
- Human Resource Management
- Inbound Phone Call Handling
- Spanish Interpreting
- Recordkeeping and File Management
- Patient intake and assessment
- Effective Written and Verbal Communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Intake Coordinator
ELITE HOME CARE
09.2022 - 06.2024
Human Resource Expert
Target
07.2019 - 08.2022
Customer Service Representative
PREMIERE RESPONSE
02.2017 - 07.2019
Psychology -
HUDSON COUNTY COMMUNITY COLLEGE
Microsoft Office Specialist - Office Administrator
JOB CORPS ACADEMY
Secretarial Studies And Office Administrator -
YEAR UP