Fadel alshemary
Dearborn
Summary
Dynamic Customer Service Agent with Dnata, recognized for enhancing customer satisfaction through effective issue documentation and resolution. Proven ability to manage multiple tasks while training new tellers. Skilled in investment product sales and fluent in multiple languages, driving engagement and fostering strong client relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Dnata
12.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
Education
Associate in Business And Administration - Business Administration
Schoolcraft College
Livonia, MI01-2026
Skills
- Issue documentation
- Investment product sales
- New teller training
- Language proficiency
Timeline
Customer Service Agent
Dnata
12.2024 - Current
Associate in Business And Administration - Business Administration
Schoolcraft College
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