Results-driven operations representative with experience in optimizing workflow and training staff in a fast-paced environment. Skilled in problem-solving and decision-making, with a focus on enhancing operational efficiency and customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dnata
Detroit
11.2024 - Current
Managed efficient boarding operations within aircraft environments.
Assisted customers with inquiries and service requests promptly.
Assisted customers with inquiries and service requests effectively.
Resolved customer complaints using established procedures and guidelines.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Operations Supervisor
halal world depot
Dearborn
04.2023 - 08.2024
Supervised daily operations to maintain efficient workflow in fast-paced grocery environment.
Trained new employees on safety procedures and operational best practices.
Monitored inventory levels and coordinated restocking efforts for optimal supply management.