Fadi Khudhur
8617 W Windsor Dr,AZ
Summary
Results-driven professional with extensive experience in retail management and sales coaching. Skilled in problem-solving and developing training programs that enhance team performance and customer satisfaction. Aiming to leverage expertise in operations to optimize store performance and achieve revenue targets.
Overview
12
12
years of professional experience
Work History
Store Manager
Sunoco Gas Station
Phoenix, Arizona
05.2020 - Current
- Trained and supervised staff to enhance customer service delivery.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Tracked inventory levels and placed orders for supplies.
- Developed effective schedules to optimize staff coverage during peak hours.
- Recruited, trained and supervised new employees.
- Developed and managed weekly work schedules to ensure optimal staff coverage.
- Compiled monthly reports on sales figures, expenses, and profits to inform business decisions.
Sales Manager
R&J Auto Sales
Sacramento, California
03.2017 - 04.2020
- Fostered strong relationships with clients, ensuring excellent customer service and satisfaction.
- Led sales team to achieve monthly targets through effective coaching and support.
- Developed training programs for new sales staff, improving product knowledge and skills.
- Analyzed market trends to identify opportunities for expanding customer base and driving sales.
- Conducted performance reviews, providing feedback to enhance team productivity and morale.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Facilitated company growth and brand development through strategic market expansion and increased sales.
Assistant Manager
Dollar General Market
Sacramento, California
03.2016 - 02.2017
- Trained staff on customer service techniques and store policies to enhance customer interactions.
- Resolved customer complaints promptly to improve satisfaction and loyalty.
- Managed customer service inquiries and complaints, contributing to improved customer satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends and inventory levels to support informed decision-making.
Assistant Manager
99 Cent Only Store
Sacramento, California
02.2014 - 02.2016
- Supervised daily operations, coordinating shift schedules and assigning duties to ensure smooth workflow.
- Trained staff on customer service techniques and store policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on strategic initiatives for store improvement.
- Managed inventory levels and organized stock to enhance product visibility and accessibility.
- Compiled reports on sales trends, inventory levels, and financial data to inform management decisions.
Education
High School Diploma -
Latin High School
Jordan-Amman05-2004
Skills
- Inventory management
- Sales analysis
- Cash handling
- Customer service
- Retail sales techniques
- Visual merchandising
- Operations management
- Customer relationship management
- Customer feedback analysis
- Staff management
- Shift scheduling
- Staff training
- Training and mentoring
- Sales coaching
- Team leadership
- Team building and leadership
- Problem solving
- Relationship building and management
- Customer response
- Employee terminations
- Positive demeanor
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Store Manager
Sunoco Gas Station
05.2020 - Current
Sales Manager
R&J Auto Sales
03.2017 - 04.2020
Assistant Manager
Dollar General Market
03.2016 - 02.2017
Assistant Manager
99 Cent Only Store
02.2014 - 02.2016
High School Diploma -
Latin High School