Faduma Omar
Columbus
Summary
Experienced Choice Counselor with a strong background in providing guidance to individuals making crucial life decisions. Possess effective communication and interpersonal skills, adept at building trust and rapport with clients. Have successfully assisted numerous clients in identifying options, evaluating alternatives and making informed choices. Demonstrated ability to influence positive change through empathetic counseling and support.
Overview
19
19
years of professional experience
Work History
Choice Counselor
Automated Health Systems Inc.
Columbus
07.2014 - Current
- Guided clients through healthcare options and benefits understanding.
- Enrollment and dis-enrollment for clients
- Developed personalized care plans based on client needs and preferences.
- Facilitated communication between clients and healthcare providers effectively.
- Assisted with enrollment processes for various health programs efficiently.
- Educated clients on available resources and support services thoroughly.
- Monitored client progress and adjusted care plans as necessary.
- Maintained accurate records of client interactions including assessments, progress notes, referrals.
Dental Receptionists
Clevemorse Dental
Columbus
05.2011 - 06.2014
- Managed patient scheduling and appointment confirmations efficiently.
- Processed patient insurance claims and verified eligibility accurately.
- Maintained organized patient records in compliance with privacy regulations.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Support various treatment procedures, including taking dental x-rays.
- Maintain infection control by preparing and sterilizing instruments and equipment
- Educate patients on proper oral hygiene practices to promote good oral health.
Retail Sales Associate
Allied Communications
Columbus
01.2008 - 05.2011
- Assisted customers with product selection and inquiries.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Promoted special offers and discounts to encourage additional purchases.
Medical Receptionist
ZN Medical Center
Columbus
05.2007 - 05.2009
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Handled patient inquiries and provided exceptional customer service at front desk.
- Processed patient registration forms accurately and maintained confidential records.
- Verified insurance information and facilitated billing processes for patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Entered insurance, demographics and health history into patient database.
Education
High School Diploma -
Westerville South
Westerville, OH06-2007
Skills
- Care plan development
- Healthcare enrollment
- Client progress monitoring
- Claims processing
- Insurance verification
- Communication skills
- Patient advocacy
Timeline
Choice Counselor
Automated Health Systems Inc.
07.2014 - Current
Dental Receptionists
Clevemorse Dental
05.2011 - 06.2014
Retail Sales Associate
Allied Communications
01.2008 - 05.2011
Medical Receptionist
ZN Medical Center
05.2007 - 05.2009
High School Diploma -
Westerville South