Aja Jackson
St. Louis
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Choice Counselor
Automated Health Systems Inc.
08.2023 - Current
- Improved client satisfaction by providing personalized guidance and support in selecting suitable healthcare plans.
- Assisted clients with navigating complex healthcare options for optimal decision-making and enrollment success.
- Trained new choice counselors on company policies and procedures, equipping them with the necessary knowledge and skills to provide exceptional client support.
- Managed confidential client records meticulously, safeguarding sensitive personal information in compliance with privacy regulations.
Property and Casualty Insurance Agent
Concentrix (State Farm)
08.2019 - 12.2021
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative.
Outbound Customer Service Rep
The Pisa Group Inc
06.2018 - 05.2019
- Handled and processed subscriber calls with a focus on customer service.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educated customers on offerings and upsold products and services to increase revenue.
- Achieved high levels of customer satisfaction with timely follow-ups on outstanding issues.
PRESS Tutor
Lee Expressive Elementary School
08.2016 - 05.2019
- Facilitated small group sessions, aiding students in advancing their skills in math and reading comprehensions.
- Monitored student progress and pinpointed improvement areas.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
Customer Service Agent
Convergys
12.2017 - 06.2018
- Provided specialized assistance to Comcast customers in tech support.
- Oversaw customer interactions including managing accounts, resolving billing questions, and providing technical support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor's - Early Childhood Education
University of Missouri
Columbia, MO05.2026
Skills
- Microsoft Word
- Self motivated
- Adaptability
- Good communication
- Active learning
- Problem-solving
- Adaptability and flexibility
- Self motivation
Additional Information
Energetic and results-driven professional with more than 4 years of training in different sub-fields of the Customer Service industry. Skilled in communicating with customers and co-workers efficiently. Ability to work independently as well as collaboratively. Committed to remain constantly aware of customer needs to ensure excellent communication., Authorized to work in the US for any employer
Timeline
Choice Counselor
Automated Health Systems Inc.
08.2023 - Current
Property and Casualty Insurance Agent
Concentrix (State Farm)
08.2019 - 12.2021
Outbound Customer Service Rep
The Pisa Group Inc
06.2018 - 05.2019
Customer Service Agent
Convergys
12.2017 - 06.2018
PRESS Tutor
Lee Expressive Elementary School
08.2016 - 05.2019
Bachelor's - Early Childhood Education
University of Missouri
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