Dedicated and detail-oriented security operations professional with hands-on experience in Lenel, Milestone, Everbridge, and Jira, leveraging advanced applications to enhance surveillance and incident management. Skilled in writing thorough incident reports, ensuring key details are documented for investigations and compliance. Approaches all situations with a strategic mindset, always seeking ways to identify security risks, and implement effective solutions. Excels in leading investigations and assisting with incident response, working efficiently under pressure to support security operations. Well-versed in Quick Reference Checklist protocols, ensuring fast and accurate decision-making in critical situations. Highly proficient in CCTV monitoring, using surveillance to proactively detect and prevent potential security threats.