Faheem Ullah
Upper Darby,PA
Summary
Versatile and dependable professional with over 12 years of combined experience across customer service, high-volume fast-food operations, warehouse logistics, and airport transportation/parking management. Proven ability to thrive in fast-paced, high-pressure environments while maintaining a strong commitment to safety, efficiency, and exceptional customer satisfaction. Adept at cross-training team members, optimizing daily workflows, and delivering reliable results.
Knowledgeable Employee Service Representative experienced in addressing inquiries from associates, managers, and dependents. Developed and implemented effective solutions for a wide range of HR-related issues through strong administrative oversight and case management. Focused on delivering exceptional customer service while demonstrating adaptability and a strong work ethic.
Overview
7
7
years of professional experience
Work History
Parking Operations Associate
MS Parking
Philadelphia, Pa
08.2023 - Current
- Managed daily parking operations and ensured smooth vehicle flow.
- Collaborated with team members to resolve parking disputes efficiently.
- Coordinated with staff to maintain cleanliness and safety standards.
- Trained new employees on operational procedures and customer service protocols.
- Implemented best practices for efficient space utilization and customer satisfaction.
- Analyzed data to identify trends in order processing times and customer complaints.
- Developed and suggested new strategies and tactics for improvements.
Employee Service Representative
Popeyes® Louisana Kitchen
Philadelphia, Pennsylvania
12.2021 - 03.2023
- Handled customer complaints and resolved issues promptly and professionally.
- Ensured that all customer inquiries were answered promptly and accurately.
- Assisted customers with inquiries and product selections.
- Developed positive relationships with customers through friendly greetings and excellent service.
- Processed transactions accurately and efficiently at the register.
- Trained new employees on customer service techniques and company policies to ensure consistent service delivery.
- Analyzed customer feedback surveys to identify actionable improvements in customer service processes.
- Followed up with customers post-contact to ensure satisfaction with resolutions and enhance customer retention.
- Maintained cleanliness and organization of the service area to enhance customer experience and organization of the service area.
Employee Service Representative
Dunkin' Donuts
Philadelphia, Pennsylvania
01.2020 - 09.2021
- Processed transactions accurately and efficiently at the register.
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and organization of the service area.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled customer complaints and resolved issues promptly and professionally.
- Educated customers on menu items and promotional offers effectively.
- Monitored inventory levels and restocked supplies regularly.
- Identified potential sales opportunities while interacting with clients.
Warehouse Associate
Amazon
Trenton, New Jersey
01.2023 - 09.2023
- Picked and prepared daily shipments in a controlled atmosphere warehouse, ensuring timely dispatch.
- Received and sorted incoming shipments, optimizing storage for quick retrieval.
- Operated material handling equipment to transport products within the warehouse.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space by rearranging products on shelves, racks, and bins for improved accessibility.
- Followed safety protocols to maintain a secure working environment.
Education
Upper Darby High School
Upper Darby, PASkills
- Customer service
- Complaint resolution
- Transaction processing
- Sales techniques
- Inventory management
Timeline
Parking Operations Associate
MS Parking
08.2023 - Current
Warehouse Associate
Amazon
01.2023 - 09.2023
Employee Service Representative
Popeyes® Louisana Kitchen
12.2021 - 03.2023
Employee Service Representative
Dunkin' Donuts
01.2020 - 09.2021
Upper Darby High School