Kendall Merriweather
Houston
Summary
Results-driven Operations Manager with expertise in optimizing workflows and enhancing efficiency. Led high-performing teams to achieve operational goals through strategic problem-solving and resource allocation. Skilled in inventory management, process improvement, and staff training, with a strong background in managing HVAC systems across residential, commercial, and industrial settings.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Parking Operations Supervisor
LAZ Parking @Texas Medical Center
Houston, TX
09.2025 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored staff on best practices in customer service and parking management.
- Optimized workflow processes to enhance efficiency and reduce operational delays.
- Implemented inventory control measures to maintain equipment and supply availability.
- Supervise daily parking operations to ensure, efficient and professional parking management.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Coordinate safe traffic control measures in emergencies with clear communications with staff and management so there is minimal disruption in service.
- Reduced vehicle congestion by closely monitoring parking capacity and directing drivers accordingly.
- Repair and reset parking lot gate arm.
- Cycling off and on parking lot gate to assembly to rest lifted gate arm. Handling parking lot switch boxes.
- Maintained and reloaded cash ensuring accurate cash handling and reconciliation.
Parking Supervisor
LAZ Parking @ Port of Galveston
Galveston, TX
03.2026 - 06.2026
- Supervised parking operations, ensuring compliance with safety regulations and customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak traffic periods.
- Implemented process improvements to enhance efficiency of parking management systems.
- Trained new employees on operational procedures and customer service best practices.
- Resolved customer complaints swiftly, maintaining high service standards and satisfaction levels.
- Collaborated with local law enforcement to address security concerns and maintain a safe environment for patrons.
Parking Attendant / Gate Attendant / Luggage Handler
Laz Parking
Galveston, TX
07.2024 - 09.2025
- Facilitated smooth lot entry, efficiently handled luggage, and guided guests to their destinations.
- Provided parking guidance, issued tickets, and supported retrieval process.
- Assisted guests with lot entry, luggage handling, and navigation.
- Conducted routine maintenance on equipment to ensure optimal performance. and equipment checks as directed.
- Delivered exceptional customer service with minimal supervision, enhancing guest satisfaction.
HVAC Service Technician
Du-West Services Inc
Houston, TX
04.2025 - 07.2025
- Diagnosed and repaired HVAC systems, providing accurate quotes and processing payments efficiently.
- Managed service calls via ServiceTitan; documented repairs with photos and notes.
- Extensive experience with Carrier, Lennox, Goodman, Tranc, and mini-split systems.
- Maintained clear communication with customers, ensuring satisfaction and professionalism in all interactions.
- Gained extensive experience working with Carrier, Lennox, Goodman, Trane, and mini-split HVAC systems.
- Utilized diagnostic tools and adhered to troubleshooting protocols to identify and resolve system issues effectively.
- Ensured compliance with safety standards, upheld a strong driving record, and maintained excellent hygiene.
Shelter Monitor
Salvation Army
Galveston, TX
03.2025 - 04.2025
- Monitored resident safety and ensured compliance with shelter rules.
- Ensured cleanliness of common areas, bedrooms, and restrooms to provide a safe and welcoming environment.
- Coordinated distribution of linens and personal items while supervising meal service to enhance resident comfort and satisfaction.
- Facilitated intake process and documented client activity to support individual needs and track progress.
Sales Manager
Bosworth Air Conditioning & Heating, Inc.
Galveston, TX
10.2022 - 01.2023
- Led sales team, implemented pipeline strategy, enhanced documentation for clarity and accessibility.
- Attended Chamber of Commerce and TACCA events to network with local businesses.
- Revamped invoicing and client tracking systems, streamlining processes to better support client interactions.
Service/Installation Technician II
Bosworth Air Conditioning & Heating, Inc.
Galveston, TX
10.2021 - 10.2022
- Conducted HVAC repairs, replacements, and diagnostics.
- Managed parts inventory and work orders to ensure timely project completion.
- Utilized various refrigerant systems such as R-22, R410A, and R32 during HVAC services.
Helper
Bosworth Air Conditioning & Heating, Inc.
Galveston, TX
04.2021 - 10.2021
- Supported technicians in installing, repairing, and performing preventative maintenance to ensure optimal equipment functionality.
- Promoted a safe and organized workspace for efficiency.
- Assisted in installation and maintenance of HVAC systems, ensuring adherence to safety protocols.
- Supported technicians with tools and equipment, enhancing operational efficiency during service calls.
- Learned proper handling of refrigerants and materials, contributing to compliance with environmental regulations.
Technician I-III
Galveston, TX
02.2016 - 09.2019
- Ensured GMP and SOP compliance in pharmaceutical settings to uphold quality standards.
- Managed inventory records for accuracy and managed documentation using Sage, MISys, and SOPs.
- Conducted routine maintenance and troubleshooting of equipment to ensure operational efficiency.
- Assisted in implementing safety protocols and procedures for safe work environments.
- Collaborated with team members to streamline workflow processes and enhance productivity.
Education
Manager Certificate - Business Management
LAZ U
Online06-2026
HVAC-R Helper - HVAC Cooling And Heating Systems.
Galveston College
Galveston, TX11-2020
General Construction And Safety Health - General Construction And Safety Health
Galveston College
Galveston, TX09-2020
Skills
- Operational Oversight
- Facility Management
- Safety compliance
- Regulatory Compliance
- Quality Assurance
- EPA Certified
- Safety Protocols
- Environmental Awareness
- Process Improvement
- Operational Software
- Resource Management
- Customer service
- Customer Engagement
- Problem Resolution
- Crisis Management
- Problem solving
- Communication skills
- Problem Resolution
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Incident reporting
- Team leadership
Certification
EPA Certified, TDLR Registered, HVAC Diagnostics & Repair R-22, R-410A, R-32, R-454B Refrigerants, Customer Service & Sales Inventory & Material Handling, Strong proficiency in Service Titan, Sage, MISys, and industry software. Excellent communication, organizational, and safety compliance skills.
Timeline
Parking Supervisor
LAZ Parking @ Port of Galveston
03.2026 - 06.2026
Parking Operations Supervisor
LAZ Parking @Texas Medical Center
09.2025 - Current
HVAC Service Technician
Du-West Services Inc
04.2025 - 07.2025
Shelter Monitor
Salvation Army
03.2025 - 04.2025
Parking Attendant / Gate Attendant / Luggage Handler
Laz Parking
07.2024 - 09.2025
Sales Manager
Bosworth Air Conditioning & Heating, Inc.
10.2022 - 01.2023
Service/Installation Technician II
Bosworth Air Conditioning & Heating, Inc.
10.2021 - 10.2022
Helper
Bosworth Air Conditioning & Heating, Inc.
04.2021 - 10.2021
Technician I-III
02.2016 - 09.2019
Manager Certificate - Business Management
LAZ U
HVAC-R Helper - HVAC Cooling And Heating Systems.
Galveston College
General Construction And Safety Health - General Construction And Safety Health
Galveston College