Fahira Chavez Rosario
Belleville,NJ
Summary
Seeking a leadership position where I can utilize my bilingual skills, organizational training and customer service experience to contribute directly to the success of (RWJ Barnabas Health)
Overview
8
8
years of professional experience
Work History
Paent Referral Coordinator
Sanitas Medical Center
02.2020
- Efficiently handle all paent referrals for three medical offices and twelve different providers
- Coordinate and process paent referrals to compleon with precision, detail and accuracy
- Schedule paents (Preferred Providers List of Specialists) and nofies them of appointment informaon, including, date, me, locaon, etc
- Complete orders with proper documentaon on where the paent is scheduled and how the paent was nofied
- Ensure referrals (PCP notes, lab results, DI results ect.) have been sent to the specialist office & confirmed receipt
- Communicate effecvely the physicians/clinicians needs or outstanding items regarding paents
- Parcipate in Super Huddle and provide updates on high priority paents referrals
- Ensures paent's external missed appointment are rescheduled and communicated to the physician/clinician
- Addresses referral-based phone calls for Primary Care Physicians panel
- Complete and address phone messages via eCW within 24 hours of call
- Always provide extraordinary customer service to all internal and external paents
- Manage United Healthcare Insurance, Navinet and other insurance portals to create Electronic referrals accordingly
- Handling implementaon of Equipo plaorm in NJ, working together with Sanitas Florida's team
- Performs other related dues as assigned.
Patient Registration Coordinator
Sanitas Medical Center
02.2020 - 10.2021
- Paent Recepon and Check-In, greeng paents as they arrive, verifying their identy, and checking them in for their appointments
- This oen involves confirming personal informaon and ensuring that all necessary forms are completed
- Insurance Verificaon and Billing Support Verifying paent insurance details using different insurance portals accordingly
- Appointment Scheduling and Management
- Handling Phone Calls, answering phone calls, providing informaon about the center's services, and direcng calls to the appropriate department or staff member
- This also includes taking messages Performing general clerical tasks such as filing, photocopying, faxing, and handling mail
- Keeping track of office supplies
- Coordinating with the providers
- Check- out patients making sure to provide them with all documentation needed as instructed by the provider
- Performs other related dues as assigned.
Office Assistant
Jlebron Insurance Agency
Belleville, NJ
02.2019 - 10.2019
- Assisted customers with analyzing their insurance needs and financial porolio to select the best possible group of insurance policies for them
- Provide customers with insurance soluons and quotes
- Handled all payments and reported claims
- Resolve issues and complaints from customers
- Translated for Spanish speaking only customers
- Edited and notarized appropriate documents.
Accounts Payable and Office Manager
Domesc Uniform Rental
Belleville, NJ
03.2017 - 05.2018
- Bi-Weekly Payroll
- Prepared vendor invoices for payment
- Resolved vendor's payment issues in a mely manner
- Responsible for any temporary personnel employment
- Managed orders of office supplies
- Charged with the company's bank daily deposit and P.O Box to collect payments
- Prepared customers files for legal collecon
- Handled employees' change forms for health care and workers compensaon
- Report claims to insurance companies
- Experience with Accounts Receivable and Secretarial dues to fill in when needed.
Customer Service Representave
Ranivenca Distribuons INC
Newark, NJ
01.2014 - 01.2017
- Worked with upper management to ensure customer sasfacon
- Placed over the phone
- Review orders to ensure the right products were delivered on me
- Managed invoices and reviewed changes in Excel.
Education
A.S. Business Administration and Hospitality Management -
Essex County College
Newark, NJ01.2010
Belleville High School
Belleville, NJ01.2007
Skills
- Excellent customer service satisfaction
- Knowledge of Windows, Microsoft Office/Excel, Insurance and Medical software platforms
- Ability to work independently to solve problems
- Team focused
- Supervising, training and coaching skills
- Familiar with automobile Insurance policies
- Public Notary
- Bilingual (English, Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Paent Referral Coordinator
Sanitas Medical Center
02.2020
Patient Registration Coordinator
Sanitas Medical Center
02.2020 - 10.2021
Office Assistant
Jlebron Insurance Agency
02.2019 - 10.2019
Accounts Payable and Office Manager
Domesc Uniform Rental
03.2017 - 05.2018
Customer Service Representave
Ranivenca Distribuons INC
01.2014 - 01.2017
A.S. Business Administration and Hospitality Management -
Essex County College
Belleville High School