Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fahira Coleman

Dallas

Summary

Personable and energetic; dedicated to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data entry, customer service, computer literacy, and communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Lead Pharmacy Technician

CVS Pharmacy
08.2021 - Current
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Supervised 14 pharmacy technicians and coordinated day-to-day assignments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.

Receptionist

People's Choice Association
05.2018 - 07.2021
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Education

Bachelor of Arts - Criminal Justice

Regis University
Denver, CO
05-2026

Skills

    Data Entry

    Verbal and Written Communication

    Knowledge of how to follow and abide by policies

    Excellent Microsoft, Excel, Teams and Outlook proficiency

    Adaptability

    Time Management

    Workflow optimization

    Quality assurance and control

    Confidentiality and HIPAA

Certification

CPR and First Aid Certification - Red Cross

Immunization Administration Certification

Pharmacy Technician Registered License (TX, FL, CO)

Timeline

Certified Lead Pharmacy Technician

CVS Pharmacy
08.2021 - Current

Receptionist

People's Choice Association
05.2018 - 07.2021

Bachelor of Arts - Criminal Justice

Regis University

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