ROBERT PEARSON
Saint Albans,WV
Summary
PTCB-Certified Pharmacy Technician and Lead Pharmacy Technician with six years of pharmacy experience and a strong background in pharmacy operations, prescription processing, insurance billing, prior authorizations, inventory management, and team leadership. Skilled in resolving insurance issues, coordinating workflow, maintaining accurate records, and delivering excellent customer service. Brings additional experience in sales, administrative support, and Microsoft Office. Seeking to bring proven pharmacy experience and a strong work ethic to a hospital or clinical pharmacy setting while expanding knowledge of inpatient pharmacy operations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Lead Pharmacy Technician
CVS Pharmacy
Saint Albans, WV
01.2021 - Current
- - Coordinate daily pharmacy workflow to support efficient operations and accurate prescription processing.
- - Assist pharmacists with prescription processing and day-to-day pharmacy responsibilities.
- - Provide guidance and support to pharmacy team members, helping maintain productivity and service standards.
- - Process insurance claims, troubleshoot billing issues, resolve rejected claims, and assist with prior authorizations.
- - Communicate with insurance providers to resolve coverage and reimbursement issues.
- - Utilize pharmacy computer systems to process prescriptions and manage pharmacy operations.
- - Oversee medication inventory activities, including ordering, stocking, and maintaining organized storage.
- - Maintain patient confidentiality and follow HIPAA requirements, pharmacy policies, and safety procedures.
- - Deliver professional, patient-focused customer service in a fast-paced environment.
Kitchen Specialist
Menards
Barboursville, WV
05.2020 - 12.2021
- - Delivered personalized customer service by helping customers plan kitchen projects and select products.
- - Created kitchen designs using Menards tablet-based design software.
- - Prepared and processed customer orders for cabinets, countertops, and hardware.
- - Assisted customers with appliance selection and sales.
- - Monitored inventory and helped maintain product availability.
- - Guided customers through the design and purchasing process while ensuring an organized, positive experience.
Customer Service Representative
Enterprise Rent-A-Car
Hurricane, WV
01.2018 - 07.2020
- - Provided professional customer service and assisted customers with vehicle rental needs.
- - Supported rental sales, customer transactions, and daily branch operations.
- - Completed rental paperwork and maintained accurate customer documentation.
- - Cleaned and prepared vehicles to meet company presentation and cleanliness standards.
- - Used Microsoft Word and Excel for administrative tasks and documentation.
- - Helped maintain an organized, efficient, and customer-focused work environment.
Education
Associate Degree -
Marshall University
05-2018
High School Diploma -
Hurricane High School
05-2016
Skills
- - Pharmacy Operations and Workflow Coordination
- - Prescription Processing
- - Pharmacy Computer Systems
- - Insurance Billing and Claims Resolution
- - Prior Authorizations
- - Medication Inventory and Stock Management
- - Medication Ordering and Replenishment
- - Pharmacy Team Leadership and Support
- - HIPAA and Patient Confidentiality
- - Medication Safety and Accuracy
- - Customer Service and Communication
- - Microsoft Word and Excel
- - Administrative Documentation
- - Sales and Inventory Management
Certification
- Certified Pharmacy Technician (CPhT)
- Pharmacy Technician Certification Board (PTCB)
Timeline
Certified Lead Pharmacy Technician
CVS Pharmacy
01.2021 - Current
Kitchen Specialist
Menards
05.2020 - 12.2021
Customer Service Representative
Enterprise Rent-A-Car
01.2018 - 07.2020
Associate Degree -
Marshall University
High School Diploma -
Hurricane High School