FAIMASASA SOLIS
Sumner,WA
Summary
Spearheaded office management, recruiting, and account management initiatives, utilizing Salesforce, SAP, and QuickBooks to optimize processes and elevate organizational efficiency.
Overview
22
22
years of professional experience
Work History
Account Manager
American Shredding
Tacoma, WA
09.2021 - 08.2025
- Deliver top-tier customer service, ensuring client satisfaction and retention.
- Supervise and guide personnel, addressing queries and resolving issues promptly.
- Coordinate scheduling and dispatch of crews and equipment to meet client needs efficiently.
- Foster and maintain long-term client relationships, ensuring confidentiality and compliance.
- Communicate progress of initiatives to stakeholders, driving successful project outcomes.
- Implemented strategic account plans resulting in a 20% increase in client retention and satisfaction.
- Facilitated cross-departmental projects to streamline operations, reducing service delivery time by 10%.
Personnel Supervisor
Employbridge
Puyallup, WA
08.2017 - 07.2021
- Utilized CRM and database software for efficient recruitment and onboarding processes.
- Conducted safety training, ensuring compliance with state and federal regulations.
- Processed payroll accurately using various vendor management systems.
- Handled client and associate inquiries, maintaining high retention rates.
- Scheduled and confirmed appointments, optimizing supervisor and client schedules.
- Coordinated recruitment and onboarding processes, ensuring 100% compliance with state and federal regulations.
- Implemented and maintained safety training programs, enhancing workplace safety and compliance.
- Processed payroll using various vendor management systems, ensuring timely and accurate payment for all employees.
- Scheduled and confirmed appointments for clients and supervisors, ensuring seamless communication and operations.
- Maintained employee and client retention through effective relationship management and scheduling.
- Enhanced recruitment efficiency by 25% through strategic use of CRM and database software.
INFORMATION AGENT
EXPRESS
Seattle, WA
07.2010 - 05.2015
- Supervised material flow and global order fulfillment, ensuring timely and accurate deliveries.
- Managed urgent shipping tasks, improving response times for special orders.
- Oversaw unloading, picking, staging, and loading of products, enhancing operational efficiency.
- Conducted regular inventory audits, maintaining accurate warehouse stock records.
- Worked efficiently to meet tight deadlines, demonstrating strong time management skills.
- Streamlined material flow and storage, enhancing global order fulfillment efficiency.
- Oversaw special orders and urgent shipping jobs, ensuring timely delivery under tight deadlines.
- Coordinated unloading, picking, staging, and loading of products to meet shipping requirements.
- Conducted regular inventories, accurately tracking warehouse stock and optimizing transport logistics.
- Maintained rapid work pace, consistently meeting tight deadlines and improving operational efficiency.
SERVICE COORDINATOR
TERRA STAFFING GROUP
Renton, WA
01.2004 - 05.2010
- Explained HR policies and procedures to employees, ensuring compliance and understanding.
- Conducted comprehensive exit interviews, gathering valuable feedback for improvement.
- Answered employee questions during entrance and exit processes, enhancing their experience.
- Selected and interviewed candidates for various positions, improving hiring efficiency.
- Generated monthly employee tracking reports, providing actionable insights.
- Facilitated smooth onboarding processes, ensuring new hires understood HR policies, enhancing team integration and employee retention.
- Conducted detailed exit interviews, providing actionable insights to improve company culture and reduce turnover rates.
- Streamlined candidate selection process, filling all positions efficiently and improving hiring timelines by 20%.
- Addressed employee inquiries during entrance and exit interviews, fostering a supportive work environment.
- Coordinated cross-functional teams to streamline HR processes, enhancing overall efficiency and team cohesion.
Education
Associate - Criminal Justice
ITT Tech
Seattle, WA01.2016
Skills
- Training & Development
- Logistics
- Recruiting
- Human Resources
- Management
- Employee Orientation
- Process Improvement
- Order Fulfillment
- CRM Software
- SAP
- QuickBooks
- Smart service
- Account Management
- Payroll
- Interviewing
- Administrative Experience
- Salesforce
- Word Processing
- Office Management
ADDITIONAL INFORMATION
- Additional Information
- SKILLS & ABILITIES
- People-Orientated
- Organized
- Exceptional Communicator
- HR policies and procedures
- Human Resource audits
- Staff training and development
Timeline
Account Manager
American Shredding
09.2021 - 08.2025
Personnel Supervisor
Employbridge
08.2017 - 07.2021
INFORMATION AGENT
EXPRESS
07.2010 - 05.2015
SERVICE COORDINATOR
TERRA STAFFING GROUP
01.2004 - 05.2010
Associate - Criminal Justice
ITT Tech