Faisal Eissa
San Jose,CA
Summary
Enthusiastic Computer Technician with experience in upgrading systems, installing network components and providing informal software demonstrations. Employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
2
2
years of professional experience
Work History
Eligibility Specialist
Elica Health Centers
Sacramento, CA
10.2023 - Current
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Analyzed financial information provided by applicants to verify income levels.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
Lab Simulation
Asher College
Sacramento, CA
06.2022 - 06.2023
- Enhance your knowledge of system configuration and troubleshooting by engaging in lab exercises, simulations, network establishment, and testing of configurations.
- "Ticket to Dream," which allows students to gain hands-on experience by working on repairing broken laptops.
Sales Agent
TOPS MarketLLC
Sacramento, CA
01.2022 - 07.2022
- Creating my own team of 4 people, training them, and get them ready for a job
- Assisted average of 50+ customers per day in finding or selecting items.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Associate Of Applied Science, Computer And Informa
Asher College
Sacramento, CA02-2024
Dental Assisting
Encina Preparatory High
Sacramento 06-2021
High School Diploma -
El Camino Fundamental High School
Sacramento, CA06-2020
Skills
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Computer Diagnostics
- Help Desk Support
- Multitasking and Prioritization
- Software Feature Demonstrations
- Software Installation
- Troubleshooting and Diagnostics
- IT Security Management
- Disaster Recovery
- Network Operating Systems
- Remote Support
- Printers and Peripherals Installation
- Problem Replication
- Resolving Problems and Incidents
- System Performance Assessment
- Software Evaluation
- Collaborative Team Player
- Hardware troubleshooting
- Computer configurations
Certification
A+,Network+,Security+,Linux+
Timeline
Eligibility Specialist
Elica Health Centers
10.2023 - Current
Lab Simulation
Asher College
06.2022 - 06.2023
Sales Agent
TOPS MarketLLC
01.2022 - 07.2022
Associate Of Applied Science, Computer And Informa
Asher College
Dental Assisting
Encina Preparatory High
High School Diploma -
El Camino Fundamental High School
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