Sharday Warmack
West Palm Beach
Summary
Highly motivated and results-driven professional with experience in cultivating strong relationships with consumers in fast-paced environments. Demonstrated ability to excel both as a team player and independently. Skilled in growing key intel relationships, leveraging expertise to drive success and exceed expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Department of Children and Family Services
Riviera Beach, FL
06.2024 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Dispatcher
Comcast
West Palm Beach, FL, US
02.2019 - 12.2023
- Monitors daily progress of Field Technicians to ensure Technicians Productivity
- Manage appointments by Technicians skills, distance, and route
- Input data into various databases and utilize CSG Workforce Management system, ACSR, and Einstein 360
- Create special request order for customer escalation issues per Technician Ops Management
- Meet goals and operational performance metrics
- Earned certificate for ACSR/ WFX Refresher Training
Driver
MV Transportation
West Palm Beach, FL, US
05.2018 - 06.2018
- Drive safely at all times
- Assist riders on and off the vehicle, secure mobility devices in the vehicle, and maintain a professional appearance
Call Center Representative
Teleperformance
Boca Raton, FL, US
04.2015 - 12.2017
- Provides excellent customer service, follow up to customer inquiries troubleshoot equipment problems, first call resolution, appropriately communicate with customers, and exercise retention efforts when appropriate
Customer Service
Forever 21
Palm Beach Gardens, FL, US
12.2015 - 03.2016
- Providing an excellent customer service experience greeting customers helping guests on sales floor, informing customers of sales or specials, and ringing up purchases
Education
High School Or Equivalent - General Studies
Palm Beach State College
West Palm Beach, FL05.2020
Skills
- Customer service
- Microsoft Word
- Computer skills
- Microsoft Office
- Leadership
- Team management
- Dispatch
- Driving
- Logistics
- Call center
- Time management
- Databases
- Security
- Communication skills
- Sales
- Analysis skills
- Windows
- Appointment scheduling
- Microsoft Excel
- Transportation management systems
- Data collection
- Dispatching
- Van driver
- Management
- Conflict management
- Restaurant experience
- Organizational skills
- Typing
- Phone etiquette
- Negotiation
- Data entry
- Microsoft Outlook
Certification
- Class D Security, 02/01/24, 03/01/26
- Certified Medication Aide, 04/01/24, 04/01/25
- BLS Certification
- Class D Security
- Certified Medication Technician
- AED Certification
- CPR Certification
Timeline
Eligibility Specialist
Department of Children and Family Services
06.2024 - Current
Dispatcher
Comcast
02.2019 - 12.2023
Driver
MV Transportation
05.2018 - 06.2018
Customer Service
Forever 21
12.2015 - 03.2016
Call Center Representative
Teleperformance
04.2015 - 12.2017
High School Or Equivalent - General Studies
Palm Beach State College