Faisal Ughratdar
Chicago,IL
Summary
A highly motivated and detail-oriented Mechanical Engineering student with experience in technical support. Proven ability to troubleshoot and resolve technical issues promptly and efficiently. Strong analytical and problem-solving skills and experience working in a team-oriented environment. Skilled in providing excellent customer service and training to clients. Proven ability to communicate technical information clearly and concisely. Proficient in using various software and tools used in the engineering field. Passionate about utilizing technical skills and knowledge to improve processes and drive innovation.
Overview
6
6
years of professional experience
Work History
Support Specialist
UIC Technology Solutions
09.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Computer Specialist
University of Illinois at Chicago, College of Nursing
01.2023 - Current
- Provide technical support and assistance to faculty, staff, and students in the College of Nursing, including troubleshooting and resolving computer and software issues
- Collaborate with IT teams to implement and maintain computer systems and networks, ensuring that they are secure and up-to-date
- Assist in developing and maintaining instructional technology and multimedia resources for faculty and students
Tech support (Volunteering)
International Indian School Riyadh
01.2018 - 01.2019
- A Trained professional in troubleshooting tech issues in school hardware and software
- Skilled in Windows and Mac OS software, projectors, and other tech
- I have worked with professors and tech support staff to implement strategies for quick solutions
Education
Bachelor of Science - Mechanical Engineering
UNIVERSITY OF ILLINOIS AT CHICAGO (UIC)
12.2026
High School Diploma - Science
INTERNATIONAL INDIAN SCHOOL
05.2019
Skills
- Troubleshoot service issues
- Creative thinking
- Teamwork
- Problem-solving
- Networking
- Communication
- Customer relations
Languages
English
Hindi
Gujarati
Arabic
Timeline
Support Specialist
UIC Technology Solutions
09.2023 - Current
Computer Specialist
University of Illinois at Chicago, College of Nursing
01.2023 - Current
Tech support (Volunteering)
International Indian School Riyadh
01.2018 - 01.2019
Bachelor of Science - Mechanical Engineering
UNIVERSITY OF ILLINOIS AT CHICAGO (UIC)
High School Diploma - Science
INTERNATIONAL INDIAN SCHOOL
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