Faith Alik
Haiku,HI
Summary
Proven to excel in fast-paced environments, I leveraged strong multitasking and customer service skills at Genki Sushi to enhance guest satisfaction and streamline operations. Skilled in cash handling and problem-solving, I fostered positive relationships and improved service efficiency, demonstrating a commitment to excellence in both hospitality and administrative roles.
Overview
4
4
years of professional experience
Work History
Server
Genki Sushi
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Front Desk Receptionist
MIR
05.2020 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Dental Hygiene
University of Maui College
MauiHigh School Diploma -
Lahainaluna High School
MauiSkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Verbal and written communication
- Administrative Skills
- Office Organization
- Oral and writing communication
- Hospitality services
- Work Prioritization
Languages
English
Full Professional
Timeline
Server
Genki Sushi
08.2022 - Current
Front Desk Receptionist
MIR
05.2020 - 08.2020
Dental Hygiene
University of Maui College
High School Diploma -
Lahainaluna High School
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