Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Allen

Mankato,MN

Summary

Proactive Inside Sales Coordinator with a business-oriented approach and the drive to be successful, passionate, and determined with exceptional skills in building loyalty and maintaining client relationships while consistently reaching goals.

Very successful at multi-tasking and balancing customer needs along with the company's needs.

Organized and dependable with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Compeer Financial
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Inside Sales Coordinator

Label Works
02.2021 - 10.2023
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.

Audit Bill Team Lead

Label Works
04.2014 - 02.2021
  • Trained team members by relaying information on company procedures and processing orders.
  • Coached team members in techniques necessary to complete job tasks.
  • Built strong relationships with employees through positive attitude and attentive responses.
  • Provided different insights to increase optimal understanding to meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Production Operator

Label Works
11.2011 - 04.2014
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Displayed good knowledge of the products and the requirements to complete the job

Tax Firm Assistant

Kato Tax
12.2008 - 04.2011
  • Communicated pertinent information to clients via phone, email, and mail.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Reviewed clients tax filing papers thoroughly while entering them into our data base prior to filing.
  • Used multiple programs such as Quickbooks and Lacerte
  • Processed Invoices

Production Line Team Leader

Lindsay Windows & Door
02.2007 - 03.2011
  • Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
  • Controlled Workflow
  • Trained line workers and prep production work.
  • Set up machining, performed required maintenance and made adjustments to machines.
  • Supervised production staff of 10.

Education

High School Diploma -

Lincoln Community
Mankato, MN

Skills

  • Leadership Skills
  • Customer Service
  • Problem Solving
  • Time Management
  • Daily Workflows
  • Order Management
  • Positive Attitude
  • Excel Spreadsheets
  • Data Entry
  • Team Goals
  • Sales Support
  • Computer Knowledge
  • Patience

Timeline

Customer Service Representative

Compeer Financial
12.2023 - Current

Inside Sales Coordinator

Label Works
02.2021 - 10.2023

Audit Bill Team Lead

Label Works
04.2014 - 02.2021

Production Operator

Label Works
11.2011 - 04.2014

Tax Firm Assistant

Kato Tax
12.2008 - 04.2011

Production Line Team Leader

Lindsay Windows & Door
02.2007 - 03.2011

High School Diploma -

Lincoln Community

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