Faith Anguiano

•Room patients and obtain vital signs, medical histories, and chief complaints.

•Assist providers with pediatric examinations and procedures.

•Administer vaccines and perform routine clinical procedures according to provider orders.

•Educate parents and patients on treatment plans, medications, and follow-up care.

•Schedule appointments, process referrals, and maintain accurate patient records in the EHR system.

•Verify insurance information and assist with prior authorizations as needed.

•Ensure exam rooms are stocked, sanitized, and prepared for patient visits.

•Maintain compliance with HIPAA, OSHA, and infection-control guidelines.

•Provide compassionate care to pediatric patients while creating a positive and comfortable environment for families.

• Assisted customers with inquiries and product information through various communication channels.
• Resolved customer complaints efficiently while maintaining a positive service experience.
• Documented customer interactions accurately in the company's CRM system for future reference.
• Handled high-volume calls while ensuring timely responses to customer needs and concerns.
• Participated in training sessions to stay updated on new products and service protocols.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Assisted physicians with patient examinations and procedures in a clinical setting.
• Managed patient scheduling and coordinated appointment logistics for optimal efficiency.
• Collected and recorded patient medical histories and vital signs accurately.
• Prepared examination rooms by ensuring cleanliness and necessary equipment availability.
• Educated patients on procedure protocols and post-visit care instructions effectively.
• Processed insurance claims and handled billing inquiries for patient accounts efficiently.

• Greet visitors, manage security systems, and handle queries via phone and email.
• Coordinate internal and external events, ensuring smooth operations.
• Assist HR with recruitment, onboarding, and termination processes.
• Maintain office inventory, oversee services, and ensure reception area safety and hygiene.
• Maintain calendar and meeting schedule up to date.
• Designed innovative reception protocols, improving visitor satisfaction.
• Streamlined event coordination, enhancing operational efficiency.

• Checked in patients and verified insurance, ensuring smooth and timely appointments.
• Maintained patient accounts, updated demographics, and ensured confidentiality per HIPAA.
• Prepared exam rooms and recorded vital signs, contributing to efficient patient flow.
• Complied with OSHA and other regulations, maintaining a safe and sterile environment.

• Resolved customer concerns and inquiries, enhancing satisfaction and retention.
• Informed customers about new products, increasing awareness and sales.
• Advised clients on service solutions, improving their experience and loyalty.
• Built and maintained positive relationships with key clients, fostering long-term partnerships.
• Provided technical support to online sellers, ensuring smooth transactions and customer satisfaction.
• Expedited issue resolution, boosting client retention and satisfaction.
• Analyzed customer feedback to enhance product offerings and service quality.
• Supported team to exceed service goals, elevating customer engagement levels.
• Treated customers and employees with respect, fostering a positive work environment.
• Educated customers on loyalty programs, boosting membership sign-ups.
• Engaged with customers to drive sales and service through suggestive selling.
• Utilized omni-channel offerings to enhance customer experience.
• Met personal goals contributing to overall store performance.
• Supported various store areas including sales floor, fitting room, and cash wrap.
• Maintained a clean and organized work area.
• Handled customer interactions and returns professionally.

• Engaged customers to promote brand loyalty and enhance shopping experience.
• Assisted in visual merchandising to maintain appealing product displays.
• Conducted product demonstrations to educate customers on new items.
• Collaborated with team members to execute promotional events and sales campaigns.
• Maintained store cleanliness and organization to create a welcoming environment.
• Promoted positive company image through superior customer service experiences.

• Assist waiters in obtaining orders and relaying them to the kitchen area.
• Follow-up on relayed orders to ensure that they are prepared and served on time.
• Check dish portions for conformity to restaurant standards and transport order to awaiting customers.
• Serve food and beverage items to customers and inquire into their requirements for additional items.
• Ascertain that all condiments such as sauces, garlic powder and dips are made available at all tables.
• Scan the dining area to determine if customers require anything additional and ensure that they are.
• Ascertain that tables are properly set at all times, clearing away soiled dishes and tablecloth.
• Ensured high standards of customer service, managing order accuracy and timely delivery.
• Boosted table turnover by maintaining efficient, organized service and prompt clearing.
• Provided team support, aiding waitstaff in customer service and operational needs.