Faith Banura
East Lansing,MI
Summary
Results-driven banking professional with 6 years of experience leveraging Jack Henry systems to optimize operations in fast-paced environments. Recognized for maintaining a high level of accuracy while contributing to $96.14M in asset growth. Proven ability to build trust-bassed relationships, resolve complex challenges, and drive process improvements that enhance efficiency and performance.
Overview
10
10
years of professional experience
Work History
Operation's Specialist
First National Bank of America
10.2022 - Current
- Leads a team in conducting pre-audit account reviews, ensuring accuracy and completeness of data within core banking systems.
- Designed and generated custom Cognos reports to enhance fraud detection, improve data visibility, and support accounting functions.
- Processed and reviewed wire transfers and ACH transactions, ensuring accuracy, compliance, and adherence to banking regulations.
- Directed training sessions for staff on new systems and procedures, fostering a culture of continuous improvement.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Personal Banking Specialist
First National Bank Of America
03.2020 - Current
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
Ledge Assistant
First National Bank Of America
08.2017 - 03.2020
- Purchased food, cleaning supplies, and other materials within budget to assist with client care.
- Managed the breakroom‘s vending area by setting up new accounts for all current full-time employees, and ensuring they knew how to properly get into their account, and make purchases.
- Assisted with any event or lunch by setting up, replenishing materials, and tearing down after the event was finished.
Point of Sale Associate
Kohls Department Store
11.2016 - 05.2017
- Learned duties for various positions and provided backup at key times.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register to record transactions accurately and efficiently.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Coram Deo
Owosso, MI05-2016
Skills
- Possesses 6 years of experience utilizing Jack Henry core banking systems, including CIF 20/20 and SilverLake
- Designs and generates customized Cognos reports to enhance data visibility and support operational insights
- Meticulous Attention to Detail
- Microsoft Office Suite and Adobe Lightroom Proficient
- Highly organized professional with proven ability to manage multiple priorities, adapt to changing demands, and apply critical thinking to resolve complex operational challenges
Timeline
Operation's Specialist
First National Bank of America
10.2022 - Current
Personal Banking Specialist
First National Bank Of America
03.2020 - Current
Ledge Assistant
First National Bank Of America
08.2017 - 03.2020
Point of Sale Associate
Kohls Department Store
11.2016 - 05.2017
High School Diploma -
Coram Deo