Summary
Overview
Work History
Education
Skills
Timeline
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Faith Brown

Redmond,OR

Summary

Dynamic and engaging professional with a proven track record in customer service and team leadership, notably at Olive Garden. Excelled in multitasking and clear communication, enhancing guest experiences and boosting satisfaction. Skilled in responsible alcohol service and cash handling, with a knack for fostering loyal clientele and driving revenue growth through upselling and efficient service.

Overview

9
9
years of professional experience

Work History

Bartender

Olive Garden
05.2022 - 09.2024
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Served high customer volumes during special events, nights, and weekends.

Server/Bartender

Applebee's Grill + Bar
01.2022 - 05.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Front Desk Receptionist

Comfort Suites Airport
08.2020 - 06.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Crew Leader

Jack in the Box
06.2015 - 01.2019
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.

Education

Cosmetology - Nails And Esthetics

Phagans Beauty College
Bend, OR
12-2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Responsible alcohol service
  • Clear and effective communication
  • Payment processing
  • Cash register operation
  • Memory retention
  • Professional appearance
  • Alcohol awareness

Timeline

Bartender

Olive Garden
05.2022 - 09.2024

Server/Bartender

Applebee's Grill + Bar
01.2022 - 05.2022

Front Desk Receptionist

Comfort Suites Airport
08.2020 - 06.2021

Crew Leader

Jack in the Box
06.2015 - 01.2019

Cosmetology - Nails And Esthetics

Phagans Beauty College

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Faith Brown