Faith Butterfield
West Palm Beach,FL
Summary
Proven ability to motivate individuals and teams, leading to significant performance improvements. Demonstrated effective communication and strategic planning skills in various coaching environments.
Results-driven professional prepared for coaching role. Offers extensive experience in developing tailored coaching programs that drive measurable improvements. Focuses on collaborative team efforts and adaptability to changing needs, ensuring consistent achievement of goals. Known for strong interpersonal skills and leadership qualities.
Overview
8
8
years of professional experience
Work History
Coach Counselor
Rite of Passage
08.2023 - Current
- Provided thorough documentation of incidents and rule violations to inform appropriate disciplinary action and support overall facility safety.
- Assisted in the development of life skills programs, empowering youth to make responsible decisions upon reintegration into society.
- Enhanced safety by conducting regular security checks and monitoring youth interactions.
- Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
- Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
- Promoted positive change by providing consistent support, guidance, and encouragement to at-risk youth.
- Established rapport with troubled youth by demonstrating empathy, respect, and genuine concern for their wellbeing.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Gaming Associate
Cardroom Tech
01.2022 - 01.2023
- Engaged in continuous self-improvement through ongoing education and training opportunities provided by the casino, resulting in increased knowledge and skill within the gaming industry.
- Efficiently executed accurate financial transactions, ensuring proper documentation for auditing purposes.
- Maintained a safe and secure gaming environment by adhering to strict regulatory guidelines and company policies.
- Actively participated in departmental meetings aimed at improving overall efficiency within the gaming area.
- Ensured game integrity by closely monitoring gameplay and promptly reporting any irregularities or disputes.
- Supported the implementation of promotional events designed to attract new players, resulting in increased player retention rates.
- Exceeded customer satisfaction ratings through friendly interactions with players both on the floor and during breaks in play.
- Collaborated with surveillance teams to identify potential cheating or collusion among players at gaming tables.
- Supported marketing initiatives by distributing promotional materials to guests during events such as tournaments or special promotions.
- Demonstrated proficiency in multiple table games such as Blackjack, Poker, Roulette – increasing operational flexibility for staffing needs during peak hours or special events.
- Promoted responsible gaming practices by identifying potential problem gamblers and referring them to appropriate resources.
- Strengthened team collaboration through effective communication with fellow associates, supervisors, and other casino personnel during shift changes and critical incidents.
- Enhanced player experience by providing exceptional customer service and maintaining a professional demeanor at all times.
- Optimized game flow by consistently following established procedures for shuffling cards, dealing hands, and making payouts.
- Managed player disputes with diplomacy and tact, resolving issues quickly while maintaining composure under pressure.
Store Protection Specialist
Ross Stores
08.2021 - 03.2022
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
- Collaborated with management to develop and implement store-specific security protocols, addressing unique challenges and risks.
- Managed inventory control processes to reduce shrinkage, performing regular audits and reconciling discrepancies in stock levels.
- Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
- Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
- Supported store management during emergency situations, coordinating evacuation procedures and liaising with first responders if required.
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Fostered a culture of accountability among staff members by consistently enforcing company policies related to theft prevention, reporting discrepancies, and adherence to safety protocols.
- Maintained detailed records of all security-related activities, ensuring accurate documentation for reporting purposes and future reference.
- Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
CNA
Creative Solutions
02.2019 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Gaming Associate
Hall of Fame Player
11.2017 - 10.2018
- Assisted guests with questions about game rules or strategies—ensuring an enjoyable experience for novice gamers while maintaining a competitive environment for seasoned players.
- Optimized game flow by consistently following established procedures for shuffling cards, dealing hands, and making payouts.
- Actively participated in departmental meetings aimed at improving overall efficiency within the gaming area.
- Supported marketing initiatives by distributing promotional materials to guests during events such as tournaments or special promotions.
- Expanded knowledge of various games offered within the casino by participating in ongoing training sessions provided by management staff members.
- Exceeded customer satisfaction ratings through friendly interactions with players both on the floor and during breaks in play.
- Managed player disputes with diplomacy and tact, resolving issues quickly while maintaining composure under pressure.
- Promoted responsible gaming practices by identifying potential problem gamblers and referring them to appropriate resources.
- Efficiently executed accurate financial transactions, ensuring proper documentation for auditing purposes.
- Strengthened team collaboration through effective communication with fellow associates, supervisors, and other casino personnel during shift changes and critical incidents.
Sales Associate
Sunglass Hut
09.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FLPalm Beach Gardens High School -
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2016
Florida Virtual School -
Florida Virtual School
Orlando, FL07.2015
Seminole Ridge High School -
Seminole Ridge High School
Loxahatchee, FL06.2013
Skills
- Customer service
- Cleaning experience
- Crew member
- Sales
- Organizational skills
- Building relationships
- Effective communication
- Personable and friendly
- Safety awareness
- Collaborative approach
- Youth mentor
- Motivational techniques
- Data evaluation
- Game strategy development
- Skilled in Microsoft office
- Facilities oversight
- Written documentation
- Group leadership
- Team motivation
- Team development
- Interpersonal relationships
- Safety protocols
Personal Information
Work Permit: Authorized to work in the U.S for any employer
Awardsandacknowledgements
- President of the Palm Beach Gardens Recycling Club
- Vice President of the Palm Beach Gardens 4-H Club
- Highest grades in my classes while attending Palm Beach Gardens High School
- Obtained my Certified Nurse’s Assistant License
- Obtained my BLS/CPR certification
Timeline
Coach Counselor
Rite of Passage
08.2023 - Current
Gaming Associate
Cardroom Tech
01.2022 - 01.2023
Store Protection Specialist
Ross Stores
08.2021 - 03.2022
CNA
Creative Solutions
02.2019 - 03.2020
Gaming Associate
Hall of Fame Player
11.2017 - 10.2018
Sales Associate
Sunglass Hut
09.2016 - 02.2017
Palm Beach Gardens High School -
Palm Beach Gardens High School
Florida Virtual School -
Florida Virtual School
Seminole Ridge High School -
Seminole Ridge High School
Associate Of Arts - Business Administration And Management
Palm Beach State College
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