Faith Carey
San Antonio,TX
Summary
Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Appliance Sales Specialist
Home Depot
12.2022 - Current
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Drove team revenue totals by bringing in top sales numbers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Audio Sales Pro
Home Depot
12.2022 - Current
Server
Applebee's Grill + Bar
03.2022 - 04.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked over 100 daily IDs to verify ages and uphold Georgia state laws.
Customer Experience Associate
AAFES Exchange
05.2021 - 10.2021
- Actively evaluates customers' needs by listening
- Providing and making recommendations to maximize customer satisfaction and exchange brand loyalty
- Responsible for driving customer experience through proactive and customer focused behaviors and actions.
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by up-selling new products and services.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
Food Service Worker
AAFES Exchange
10.2019 - 04.2021
- Established high standards of customer service during high-volume fast-pasted operations.
- Handle currency and credit transactions quickly and accurately.
- Assist management with inventory control and stock ordering.
- Greeted customers at counter to fulfill requests and answer questions. Increasing sales by 5%.
- Maintained clean, trash-free work spaces to maximize productivity and safety.
Education
Bachelor of Science - Nursing Science
University of Maryland Global Campus
Baltimore, MD06.2026
High School Diploma -
Kaiserslautern Highschool
Kaiserslautern, Germany06.2020
Skills
- Flexibility/adaptability
- Active Listening
- Interpersonal Communication skills
- Mentoring and Motivation
- Transactions and Cash Handling
- Customer Account Management
- Building Customer Trust and Loyalty
- Developing Recruitment Strategies
- Client Relationships
- Calm and Professional Under Pressure
Timeline
Appliance Sales Specialist
Home Depot
12.2022 - Current
Audio Sales Pro
Home Depot
12.2022 - Current
Server
Applebee's Grill + Bar
03.2022 - 04.2022
Customer Experience Associate
AAFES Exchange
05.2021 - 10.2021
Food Service Worker
AAFES Exchange
10.2019 - 04.2021
Bachelor of Science - Nursing Science
University of Maryland Global Campus
High School Diploma -
Kaiserslautern Highschool
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