Christian Little
Atlanta,GA
Summary
Seeking a customer service position with a company who has flexibility with scheduling & recognizes achievement.
Overview
9
9
years of professional experience
Work History
Appliance Sales Specialist
Lowes Home Improvment
Lilburn, GA
05.2024 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Shared information on product features for various items to help customers make correct buying decisions.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
- Provided guidance to customer service staff in resolving complex customer service issues.
Flooring Sales Specialist
Lowes Home Improvment
Lilburn, GA
11.2019 - 05.2024
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Coordinated delivery of flooring materials with suppliers and installers.
- Trained new staff members on company policies regarding sales processes and procedures.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Delivered personalized customer service, resolving inquiries and complaints efficiently.
Formalwear Specialist
Tuxedo Central
11.2015 - 03.2016
- Created, revised and sustained inventory of formal clothing measurements for formalwear companies
- Answered inbound calls from new & established customers looking to place tuxedo orders.
Education
Associate of Science -
Georgia State University
01.2017
Skills
- 10 years of customer service experince
- Adaptability and Flexibility
- Decision-Making
- Reliable and Responsible
- Organizational Skills
- Problem-solving abilities
- Strong Communication and Interpersonal Skills
- Cross-selling abilities
- Customer Service
Accomplishments
- Excellent Customer Service Award
- 1.5 Million in sales
- Highest Ranked Sales Specialist of the month in 2023.
Timeline
Appliance Sales Specialist
Lowes Home Improvment
05.2024 - Current
Flooring Sales Specialist
Lowes Home Improvment
11.2019 - 05.2024
Formalwear Specialist
Tuxedo Central
11.2015 - 03.2016
Associate of Science -
Georgia State University