Faith Chin

• Develop and implement policies and procedures to improve documentation accuracy and regulatory adherence.
• Collaborate with physicians, nurses, and administrative leadership to resolve documentation deficiencies.
• Supervise and mentor a team of 16 medical records clerks; conduct training, evaluations, and performance improvement initiatives.
• Collaborated with physicians, nurses, and administrative leadership to address and resolve documentation deficiencies.
• Manage timely retrieval and secure release of medical records for patients, insurance companies, and legal entities.
• Investigated record management concerns and implemented corrective action plans to enhance compliance.
• Utilized Epic EHR system to monitor workflows, identifying areas for improvement.

• Processed Continuation of Care, Legal, Disability, Audit, Insurance, and Patient ROI requests to ensure timely access to information.
• Processed Continuation of Care, Legal, Disability, Audit, Insurance, and Patient ROI requests.
• Processed walk-in record requests and verified proper authorization documentation.
• Delivered professional customer service to patients, physicians, legal representatives, and insurance providers, enhancing communication and support.
• Processed walk-in record requests, verifying proper authorization documentation to maintain compliance and protect patient privacy.

• Processed and fulfilled medical record requests, ensuring compliance with regulatory guidelines and timely access to patient information.
• Maintained confidentiality and safeguarded protected health information (PHI).
• Delivered responsive customer support to healthcare providers and legal entities.
• Delivered responsive customer support, addressing inquiries from healthcare providers and legal entities to facilitate efficient record retrieval.

• Retrieved and processed medical records requests, supporting timely patient care in high-volume healthcare environments.
• Managed walk-in and electronic requests with accuracy and efficiency.
• Managed walk-in and electronic requests, ensuring accuracy and efficiency in document handling.
• Delivered exceptional service to patients, providers, and third-party agencies, enhancing overall satisfaction and trust.

• Managed equipment inventory and maintained accurate records for operational efficiency.
• Conducted regular inspections and assessments to ensure compliance with safety standards.
• Maintained inventory of necessary expendables, parts and supplies.
• Inspected and checked outgoing orders for quality control.
• Implemented new equipment installation procedures, resulting in minimized disruption to operations.
• Increased equipment efficiency by conducting regular preventative maintenance and timely repairs.
• Educated and managed staff on best practices in use and maintenance of equipment inventory.

• Assisted patrons with inquiries and resource navigation to enhance user experience.
• Maintained library organization by cataloging materials and ensuring accurate shelving.
• Conducted routine inventory checks to support resource availability and access.
• Collaborated with staff to develop and implement outreach programs for community engagement.
• Trained new employees on library systems, policies, and customer service standards.
• Organized library shelves, materials and equipment in clear, alphabetized order.
• Answered questions from patrons and helped to find desired materials.
• Placed books on proper shelves when returned to circulation.
• Processed library card applications and maintained patron records with accurate contact information.
• Maintained secure environment by monitoring visitors at front desk.
• Answered patron questions in-person or by phone regarding library services and resources.
• Set up computer and digital device access, providing assistance with use and operation.
• Assisted patrons in locating resources, elevating their library experience.
• Conducted inventory audits to maintain accurate count of materials, ensuring library efficiency.

• Internship for college credit
• Diagnosed and resolved hardware and software issues for end-users across various platforms.
• Provided technical support via remote assistance tools and on-site visits, ensuring minimal downtime.
• Installed, configured, and maintained network infrastructure and security systems for optimal performance.
• Maintained office PCs, networks and mobile devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.

• Supervised team operations to ensure compliance with food safety and sanitation standards.
• Trained and mentored new employees on procedures and customer service excellence.
• Managed inventory levels, placing orders to maintain stock availability and minimize waste.
• Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Enforced company policies and regulations with employees.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

• Oversaw receiving processes, ensuring compliance with safety standards and operational protocols.
• Coordinated inventory management, accurately tracking incoming shipments and stock levels.
• Trained staff on efficient material handling procedures and equipment operation.
• Implemented improvements in workflow efficiency, reducing processing time for received goods.
• Collaborated with cross-functional teams to streamline supply chain operations and resolve discrepancies.
• Checked shipments for properly labeling and palletizing to reduce risk of damage.
• Verified order accuracy of orders and proactively corrected discrepancies.
• Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
• Maintained accurate records of shipments, receipts and inventories for ease of tracking.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Provided customer service by answering questions and resolving shipment issues.
• Operated forklift and other warehouse equipment to safely move and store goods.
• Assisted in training new team members on warehouse procedures and best practices, fostering a collaborative work environment.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Expected Graduation: January 2027

Expected Completion: December 2026

• Awarded Certified Professional Biller July 2026

Completed: August 2018

• Dean's List September 2016 through August 2018
• 3.75 GPA