Faith Collins
Rancho Cucamonga
Summary
Developed strong customer service and time management skills in a fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into a new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Brew Bees Coffee
09.2024 - Current
- Navigated periods of high volume with a calm demeanor to keep the store operating to standard.
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer.
- Documented complex orders to accurately process payments in the POS system.
- Restocked bar line for fast service capabilities.
- Retained knowledge of menu items to assist customers with beverage selections.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista Shift Supervisor
Bad Ass Coffee Of Hawaii
01.2024 - 09.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Receptionist/Head Kennel Technician
St Mark's Dog Resort
10.2022 - 01.2024
- Ensure the safety and well-being of all dogs in the resort by closely monitoring their behavior and addressing any concerns or issues promptly.
- Maintain a clean and sanitized environment for the dogs and customers by regularly cleaning kennels, play areas, and common areas using appropriate cleaning techniques and products.
- Train and supervise the team of general attendants and customer service representatives to ensure efficient and quality service delivery to both dogs and customers at all times.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Dishwasher/Server
Claremont Senior Living
- Assist in setting up and breaking down dining areas before and after meal service to ensure a clean and organized environment for residents.
- Maintained a clean and sanitized kitchen and dining area to ensure the health and safety of residents and staff.
- Provided prompt and efficient service to residents by delivering their meals to their tables in a courteous manner.
- Provide excellent customer service to residents by taking their orders for breakfast, lunch, and dinner.
- Enhanced the dining experience for residents by engaging in meaningful conversations and creating a warm and friendly atmosphere.
- Assist in maintaining inventory of dishes, utensils, and cleaning supplies to ensure adequate stock levels for efficient meal service.
Education
Diploma -
Alta Loma High School
Rancho Cucamonga, CA05-2021
Associate's Degree - Administration of Justice
Chaffey College
Rancho Cucamonga, CA12-2024
Licentiate - Phlebotomy
US Colleges
Montclair, CA02-2025
Skills
- Adaptability
- Attention to Detail
- Computer Proficiency
- Customer Service
- Fast-paced Environment
- Inventory Management
- Multitasking
- Organization
- POS System
- Problem-solving
- Punctuality
- Rapport Building
- Reliability
- Leadership
- Team player
- Time management
Certification
- Certified Phlebotomy Technician
- CDHP
Timeline
Barista/Cashier
Brew Bees Coffee
09.2024 - Current
Barista Shift Supervisor
Bad Ass Coffee Of Hawaii
01.2024 - 09.2024
Receptionist/Head Kennel Technician
St Mark's Dog Resort
10.2022 - 01.2024
Dishwasher/Server
Claremont Senior Living
Diploma -
Alta Loma High School
Associate's Degree - Administration of Justice
Chaffey College
Licentiate - Phlebotomy
US Colleges
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