Overview
Work History
Education
Skills
Extracurricular Activities
Volunteer Experience
Timeline
Generic

Faith Costello

Charleston,SC

Overview

5
5
years of professional experience

Work History

Administrative Assistant

GameDay Men's Health
07.2024 - Current
  • Scheduled all patient appointments through both CRM and EHR, ensuring all appointments are syncing properly.
  • Delivered excellent customer service through prompt responses to client inquiries over phone, in person and over email, addressing concerns effectively, and building strong relationships.
  • Booked sponsorships and appearances weekly at gyms, golf tournaments, races and local businesses.
  • Met with local business owners to foster relationships and solidified partnerships that allowed for client referrals between us and 7 local businesses.
  • Designed and posted all social media content across Instagram, Facebook and LinkedIn using Canva and Capcut.

Administrative Intern

Hillsdale College
05.2023 - 08.2023
  • Coordinated 15 networking events for 200+ people/per event by booking catering services, overseeing registration, and managing guest lists/invitations.
  • Curated event agendas by managing logistics of numerous guest speakers, volunteers, and staff.
  • Worked with media outreach department through strategic curation of social media posts while utilizing multiple different platforms.
  • Gained valuable experience in administrative support by managing calls, emails, and scheduling meetings

Multimedia Intern

FedNet
08.2022 - 12.2022
  • Assisted in set up and operation of cameras and broadcasting equipment for both live streaming
    and recorded content
    ● Assisted in writing and editing of FedNet's Policy Show Pilot scripts and participated as on-air
    talent for Pilot demonstration show
    ● Sent out and responded to emails containing promotional content and press releases
    ● Assisted multimedia manager in production of social media content across multiple platforms
    ● Edited congressional transcripts for clients

Customer Service Representative

Kurtz Bros.
03.2020 - 08.2022
  • Advised new and returning customers on purchases of MKB’s bulk aggregate, soil and mulch.
    • Exercised lead/opportunity management in NetSuite CRM by completing 20+ cold calls per day,
    generating opportunities, and closing customer sales.
    • Maintained healthy customer relations by managing escalations and negotiating proper reparations for
    mishandled orders.
    • Utilized NetSuite ERP software for pickup and delivery for both residential and commercial customers.

Education

Bachelor of Arts in Communication Studies - Communication Studies

The Catholic University of America
Washington DC
05.2024

Skills

  • Adobe Creative Suite
  • Media Production
  • Administrative Support
  • Customer Service
  • Written and Verbal Communication
  • Intermediate Italian
  • Computer Skills
  • Office Administration
  • Microsoft Office Suite

Extracurricular Activities

Inventio - Undergraduate Research Journal, Social Media Manager, Created all promotional materials published on Instagram, Facebook and Twitter., Curated a social media calendar outlining my publishing schedule., Promoted membership, submissions and events for the journal., Gained experience using Canva. 

Vermilion - Literary Magazine, Social Media Team, Worked in tandem with others on the social media team to promote the magazine through multiple social media platforms., Created a social media calendar to organize and coordinate posts with others on the team., Refined my skills on Canva.

Volunteer Experience

  • Camp Kahdalea, Junior Counselor, 05/01/18, 07/01/19, Assisted camp counselors with daily activities in archery, paddling, gymnastics, etc., Lived with five teenage girls and cultivated a positive environment in the cabin, including assigning chores every morning, enforcing bedtime and helping each camper reach their activities., Worked in the kitchen multiple times a week; setting up and cleaning up meals for the entire camp and its staff., Planned special events for campers and assisted counselors with all events scheduled.
  • Maggie's Place, Volunteer, 01/01/12, 12/31/16, Babysat for the residents as they ran errands, attended job interviews and went to classes., Organized clothing and food donations for residents., Participated in chore days on the weekends and assisted in any ongoing projects., Helped with yard work, such as weeding, planting flowers and mulch.

Timeline

Administrative Assistant

GameDay Men's Health
07.2024 - Current

Administrative Intern

Hillsdale College
05.2023 - 08.2023

Multimedia Intern

FedNet
08.2022 - 12.2022

Customer Service Representative

Kurtz Bros.
03.2020 - 08.2022

Bachelor of Arts in Communication Studies - Communication Studies

The Catholic University of America
Faith Costello