Faith Dougherty
The Bronx,NY
Summary
High-energy and hard working individual focused on continues operational improvement and growth. Works great under pressure. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create the highest level of service to customers. And creating pleasant working environment for staff.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Tunnel Lounge
08.2021 - Current
- Supervised day to day operations to meet performance, quality and service expectations
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Carefully Interviewed, selected, trained, and supervised staff to complete and uphold company standard in duties of each department
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
General Manager
Panda Express
06.2017 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Carefully interviewed, selected, trained,and supervised staff.
- Set clear expectations and created a positive working environment for employees.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted fellow stores in operation needs, and opening new stores NY, CT, PA, and NJ
Sales Associate
JCPenny Department Store
01.2015 - 04.2016
- Increased sales revenue by recommending appropriate products based on their needs.
- Boosted customer satisfaction through exceptional Customer service, and providing a welcoming store environment.
- Achieved monthly sales targets and commission by doubling sale of stock daily.
Education
Associate of Arts - Business & Human Communications
Liberty University
Lynchburg, VA01.2018
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06.2016
Skills
- Operations Management
- Strategic planning skill
- Sales Expertise
- Staff Development
- Customer Retention
Timeline
Assistant General Manager
Tunnel Lounge
08.2021 - Current
General Manager
Panda Express
06.2017 - 07.2021
Sales Associate
JCPenny Department Store
01.2015 - 04.2016
Associate of Arts - Business & Human Communications
Liberty University
High School Diploma -
Cicero-North Syracuse High School
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