Faith Failla
Four Seasons Resort Scottsdale
Phoenix,AZ
8
years of professional experience
Detail-oriented front desk receptionist with over four years of experience managing high-volume reception areas in fast-paced corporate environments. Proficient in operating multi-line phone systems, multitasking duties, and resolving inquiries with empathy. Recognized for exceptional customer service skills and creating a welcoming atmosphere for all visitors.
Work History
Front Desk Receptionist
4 Years 1 Month- Responsible for creating a connection with guests upon check-in and verifying all accommodations for guest reservations
- Handling queries and complaints via phone, email, and general correspondence
- Handled queries and complaints via phone, email, and general correspondence, ensuring timely resolution and guest satisfaction
- Established rapport with guests during check-in and confirmed all accommodations for guest reservations.
- Maintaining safety and hygiene standards of the reception area.
- Promoted high-quality guest experiences by upholding Forbes Service Standards consistently.
- Managing office inventory and handling printing, photocopying, and faxing
- Managing security and telecommunications systems
- Recording and maintaining expenses
DUG Manager
7 Months- In charge of increasing department revenue, within the first month of being at the new location brought the store’s ECommerce department from 17th place to 8th place in the district.
- Led revenue growth initiatives, elevating store's ECommerce department ranking from 17th to 8th in district within first month at new location.
- Prepared, reviewed, and analyzed business reports to identify and implement operational improvements.
- Prepare, review, and analyze business reports, and use the information to identify operational improvements.
- Monitor and ensure the area of responsibilities' compliance with company quality and safety standards, policies, procedures, and directives.
- Developed and executed ECommerce strategies that enhanced customer acquisition and drove business production.
- Work closely with other managers to ensure product availability and department inclusion.
DUG Retail Clerk, Floral Backup
1 Year 3 Months- Helped to implement and manage all E-Commerce initiatives to ensure maximum customer acquisition and revenue production.
- Implemented and managed E-Commerce initiatives to drive customer acquisition and revenue growth.
- Handling customer issues and requests in a timely manner.
- Monitored store competition and collected customer reviews to identify areas for improvement and business growth.
- Maximizing delivery by managing sourcing efficiency and keeping in mind credible and relevant product offers that meet customer needs.
- Managed sourcing efficiency and curated relevant product offers to enhance delivery fulfillment.
- Processed product loads for inventory management, verifying, and tagging products.
Team Member
4 Months- Assessed customer needs and provided prompt, informed responses to enhance satisfaction.
- Completed training in food safety protocols.
- Maintained cleanliness and organized workflow by efficiently cleaning theaters.
- Served guests hot food and facilitated a positive moviegoing experience through assistance with purchases and rewards programs.
- Developed skills and experience necessary for Team Lead role before COVID-19 interrupted progress.
Lifeguard
3 Months- Ensured safety and security of pool by enforcing rules and procedures.
- Delivered excellent customer service to pool patrons by maintaining a positive attitude and addressing their needs.
- Obtained CPR certification to ensure readiness for emergencies
- Managed financial transactions to maintain accurate records
- Supervised and upheld safety standards during recreational and fitness swim.
Education
GED
Skills
Quality customer care
Opera PMS
Excel
Word
Powerpoint
Teams
Time management
Problem solving
AccuPick system
Weekly scheduling
Guest Service Standards
Timeline
Front Desk Receptionist
Four Seasons Resort Scottsdale
2022.01 - 2026.02Read More
DUG Manager
Safeway
2021.07 - 2022.02Read More
DUG Retail Clerk, Floral Backup
Safeway
2020.04 - 2021.07Read More
Team Member
Harkins Theaters
2019.09 - 2020.01Read More
Lifeguard
Paradise Valley Pool
2018.05 - 2018.08Read More
Maricopa Community Colleges, Rio Salado Community College
GED
Read More
AWARDS
Employee of the Month, March 2020, Employee of the Month, August 2021, Nominated for Employee of the Month April, October, and December 2025