Faith Finkelstein
Hilton Grand Vacations Club
Las Vegas,NV
19
years of professional experience
Dynamic Sales Manager with a proven track record at Hilton Grand Vacations Club, excelling in relationship building and sales team training. Achieved significant revenue growth through strategic sales initiatives and effective client engagement. Skilled in optimizing sales processes and fostering high-performance teams, driving results and enhancing customer satisfaction.
Work History
Spa Director
2 Years 4 Months- Directed daily operations, ensuring high standards in service delivery and client satisfaction.
- Developed and implemented spa treatment protocols, enhancing service quality and guest experience.
- Managed staff recruitment, training, and performance evaluations to build a skilled team.
- Established marketing strategies to increase client engagement and retention rates.
- Oversaw budget management, optimizing resource allocation for maximum operational efficiency.
- Collaborated with vendors to source high-quality products, improving inventory management processes.
- Analyzed customer feedback to identify areas for improvement and implement corrective actions.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
- Increased staff productivity through effective training and performance evaluations.
- Maintained strict compliance with health department regulations, passing all inspections seamlessly.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
Sales Manager
4 Years 7 Months- Developed and implemented sales strategies to maximize revenue growth and market penetration.
- Trained and mentored team members to enhance performance and customer engagement skills.
- Analyzed market trends to inform strategic decision-making and competitive positioning.
- Established strong relationships with clients to foster loyalty and repeat business opportunities.
- Monitored sales performance metrics to identify areas for improvement and optimize team efficiency.
- Led regular training sessions focused on product knowledge and effective sales techniques.
- Streamlined reporting processes using CRM systems for enhanced data accuracy and accessibility.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Executive
16 Years 9 Months- Cultivated strong client relationships through effective communication and personalized service strategies.
- Facilitated property tours, showcasing features and benefits to enhance guest engagement and interest.
- Executed sales presentations, adapting techniques to meet diverse customer needs and preferences.
- Collaborated with marketing teams to develop promotional campaigns that drove lead generation and brand awareness.
- Led initiatives to streamline sales processes, resulting in enhanced efficiency and improved customer experience.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
- Business Management
Skills
Relationship building
Sales team training
Staff management
Goals and performance
Motivational skills
Sales expertise
Client relationship management
Sales processes
Timeline
Sales Manager
Hilton Grand Vacations Club
01.2022 - CurrentRead More
Sales Executive
Hilton Grand Vacations Club
11.2009 - CurrentRead More
Spa Director
Spa Chakra
06.2007 - 10.2009Read More
University of Miami
from Business Management
Read More