Stephanie Weber
Westlake
Summary
My passion is leading, developing and growing a strong business through careful planning and a strong team. I have the skillset to make correct on the spot decisions when presented with a problem that result in positive client outcome while following company policy and benefiting the business. I create strong customer relationships while maintaining respect and trust of my clients which encourages them to return and follow company policy. I have created many standards that have helped the business that I work for thrive, grow and attract talented staff. I am very committed to reaching big-picture goals through managing organizational details, customer relationships and implementing daily improvements.
I am eager to further develop acquired skills and make positive contributions to business operations. I am a very hardworking and dedicated professional and I look forward to working with another business.
Overview
11
11
years of professional experience
Work History
Spa Director
Soothe Massage and Wellness
Rocky River, OH
02.2016 - Current
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Recruited, trained and monitored performance for Soothe employees.
- Hired, led and provided performance management for spa employees.
- Tracked current market and customer buying trends to keep business operating at high level.
- Maximized team performance through effective recruitment, hiring and training strategies.
- Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Oversaw business planning areas and coordinated service changes.
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
- Skilled in on the spot problem solving, working under pressure and maintaining policy while keeping a positive outcome with the clients
- Developed and created new, successful business policy’s that helped drive the business to success and profit
Front Desk Coordinator
Fx Fitness
Westlake, OH
06.2015 - 02.2016
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Opened the office and completed closing paperwork and procedures daily.
- Welcomed large volume of guests and improved overall customer service.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Associate
Walgreens
North Olmsted, OH
01.2014 - 06.2015
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered phones to help customers and resolve basic concerns.
- Unloaded trucks, checked product and added warehouse tags.
- Investigated and resolved issues to drive better service for customers and employees.
- Supported management team to facilitate task completion and meet performance goals.
- Answered customer questions and provided store information.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Education
Westlake High School
Westlake, OH05.2015
Skills
- Analytical Thinking
- Business Planning
- Facility Management
- Employee Training and Development
- Marketing Initiatives
- Hiring and Recruitment
- Latest Industry Trends
- Employee Supervision
- Team Management
- Team Building
- Critical Thinking
- Planning & Organizing
- Supervision & Leadership
- Relationship Building
- Meevo & ADP Use
Education and Training
other
Timeline
Spa Director
Soothe Massage and Wellness
02.2016 - Current
Front Desk Coordinator
Fx Fitness
06.2015 - 02.2016
Associate
Walgreens
01.2014 - 06.2015
Westlake High School
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