Faith Gelardi
Allendale
Summary
Dynamic Service Manager at Chipotle Grill with a proven track record in conflict resolution and team leadership. Successfully transformed customer complaints into loyalty opportunities while enhancing operational efficiency. Skilled in problem-solving and time management, I excel at training and supervising staff to achieve business objectives.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipotle Grill
08.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Logistics And Supply Chain Management
Grand Valley State University
Allendale, MI05-2027
High School Diploma -
Dakota High School
21051 21 Mile Rd, Macomb, MI 4804405-2023
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Time management
- Conflict resolution
- Operational efficiency
Accomplishments
I was involved in Michigan DECA for three years during my high school career. I earned a completion award once I completed my last competition.
Timeline
Service Manager
Chipotle Grill
08.2022 - Current
Logistics And Supply Chain Management
Grand Valley State University
High School Diploma -
Dakota High School