Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Gielow

Brainerd,Minnesota

Summary

I am dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I am also knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Server

Xanterra Park & Resorts
09.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Recreation Aide

Craguns Conference Center And Resort
06.2023 - 08.2023
  • Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
  • Communicated accurate information about available services and facilities
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
  • Delivered recreational programs to meet needs and preferences of diverse resident population.

Server

371 Diner
10.2022 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.

Marina Attendant

Craguns Conference Center And Resort
05.2022 - 10.2022
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
  • Answered questions and provided information about the watercraft we rented.
  • Informed the customers on how to operate the watercraft they have rented out.

Prepper

Craguns Conference Center And Resort
05.2021 - 05.2022
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets, towels, and garbage from each room.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Summer Camp Volunteer

Camp JIM
06.2018 - 08.2021
  • Led groups of children safely through variety of camp activities.
  • Created fun and educational activities for campers.
  • Created and maintained pleasant atmosphere to help campers feel comfortable and secure.
  • Utilized problem-solving skills to resolve camper conflicts.
  • Led programs for up to 40 children.
  • Assisted in recruitment and hiring of new recreation staff.
  • Cleaned bathrooms, cabins, dining room, and more on a regular basis.
  • Prepped, cooked, served, and cleaned up for mealtimes.

Education

Associate of Arts -

Central Lakes College
Brainerd, MN
05.2023

High School Diploma -

Pillager Public High School
Pillager, MN
05.2023

Skills

  • Service Prioritization
  • Stocking and Replenishing
  • Menu Memorization
  • Cash Handling
  • Customer Service
  • Customer-Oriented
  • Detail-Oriented
  • Housekeeping
  • Camp Organization
  • Activity Coordination
  • Friendly, Positive Attitude

Timeline

Server

Xanterra Park & Resorts
09.2023 - Current

Recreation Aide

Craguns Conference Center And Resort
06.2023 - 08.2023

Server

371 Diner
10.2022 - 08.2023

Marina Attendant

Craguns Conference Center And Resort
05.2022 - 10.2022

Prepper

Craguns Conference Center And Resort
05.2021 - 05.2022

Summer Camp Volunteer

Camp JIM
06.2018 - 08.2021

Associate of Arts -

Central Lakes College

High School Diploma -

Pillager Public High School

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Faith Gielow