Faith G. Johnson
Dayton
Summary
Results-driven Call Representative experienced in call center operations and conflict resolution. Delivered high levels of customer satisfaction by efficiently managing high-volume interactions and resolving escalated issues. Demonstrated strong work ethic and adaptability while mastering complex software systems and thriving in fast-paced environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Call Representative
Foundever
Miami
06.2025 - 01.2026
- Assisted customers with inquiries and product-related issues.
- Provided accurate information about services and policies to clients.
- Managed high call volumes while maintaining professionalism and composure.
Customer Service Representative
EyeMed Vision Care
Cincinnati
10.2024 - 06.2025
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Assisted customers with inquiries about vision care services and products.
- Processed insurance claims using EyeMed's proprietary software system.
Call Center Customer Service Representative
RDI
Dayton
04.2022 - 05.2024
- Answered incoming calls and emails, providing frontline customer support and assistance with product and service transactions
- Fielded customer complaints and inquiries, resolving issues efficiently to enhance customer satisfaction
- Managed high call volumes while demonstrating professionalism and patience to ensure positive customer experiences.
- Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security practices to provide accurate assistance
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
High School -
Xenia High School
Xenia, OH 09.2016 - 06.2020
Skills
- Call center operations
- Customer Service
- Customer Interaction
- Billing Support
- Payment Processing
- Issue Management
- Issue resolution
- Conflict Resolution
- Customer Engagement
- Communication
- Problem Solving
- Time management
- Issue resolution
Timeline
Call Representative
Foundever
06.2025 - 01.2026
Customer Service Representative
EyeMed Vision Care
10.2024 - 06.2025
Call Center Customer Service Representative
RDI
04.2022 - 05.2024
High School -
Xenia High School
09.2016 - 06.2020