Faith Goodemote

customer support roles interacting with existing customers to schedule work orders, research disputes, and solve customer account issues.

Dependable and flexible

strong attention to detail and communication skills to research information, process requests, and make sure every customer issue is successfully resolved in a timely manner.

Energetic and innovative professional with a proven ability to overcome diverse challenges and deliver strong operational goals. Goal oriented visionary and effective communicator – skilled in maximizing performance and profitability. Solid interpersonal skills and cross-functional team interactions coupled with effective leadership abilities. Collaborative leader and team member with an unwavering job focus and work ethic. Strong interpersonal, written, and verbal communicator.

• Assisted riders in achieving their goals by setting realistic expectations and monitoring progress closely.
• Evaluated horse behavior patterns, enabling tailored training approaches for optimal performance
• Maintained a safe and positive environment for both riders and horses during lessons.
• Managed scheduling for lessons, clinics, and competitions to accommodate clients'' availability.
• Developed strong relationships with clients to ensure trust and confidence in the training process.
• Improved horse-rider communication, resulting in better overall riding experiences.

• A retention specialist works to increase loyaltyand customer retentionby resolving customer complaints and implementing retention strategies.
• Resolving billing issues: Taking ownership of and resolving billing issues for customers
• Customer support: Providing excellent customer support for Sprint products and services
• Administrative issues: Resolving administrative issues such as shipping, call scheduling, and product knowledge
• Customer complaints: Acknowledging and resolving customer complaints, and escalating them to the appropriate stakeholders
• Customer inquiries: Responding to customer inquiries and ensuring a resolution is established
• Technical issues: Identifying issues that are beyond the scope of customer service and escalating them to the technical support team
• Training: Engaging in daily, weekly, and monthly training and assessments to keep up to date on products and services
• Order processing: Processing purchase and sales orders for customers and stakeholders