Summary
Overview
Work History
Education
Skills
Timeline
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Faith Gregg

Florence,SC

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

3
3
years of professional experience

Work History

Eligibility Specialist

TEKsystems
10.2023 - Current
  • Effectively communicated with diverse populations seeking assistance, demonstrating empathy while maintaining professionalism throughout interactions.
  • Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Communicated with people from various cultures and backgrounds on application process.
  • Achieved timely resolution of 4 or more cases a day, conducting comprehensive reviews and maintaining close communication with applicants.

Customer Service Representative

Teleperformance USA
03.2022 - 09.2023
  • Enhanced customer satisfaction by providing top-notch pharmaceutical advice and addressing concerns promptly.
  • Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
  • Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
  • Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
  • Answered 20 plus calls daily regarding prescribed medications, over-the-counter products, and insurance coverage.

Customer Service Representative

Blue Cross & Blue Shield Of SC
10.2020 - 03.2022
  • Maintained confidential patient, employee and company information in compliance with company policies and requirements.
  • Managed patient registration process, confirming data entry and completeness.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.

Education

Bachelor of Science - Sociology

Claflin University
Orangeburg, SC
05.2001 -

Bachelor of Science - Sociology

Coker College
Hartsville, SC
05.2001 -

High School Diploma -

Lake City High School
Lake City, SC
05.2001 -

Skills

Time management abilities

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Timeline

Eligibility Specialist

TEKsystems
10.2023 - Current

Customer Service Representative

Teleperformance USA
03.2022 - 09.2023

Customer Service Representative

Blue Cross & Blue Shield Of SC
10.2020 - 03.2022

Bachelor of Science - Sociology

Claflin University
05.2001 -

Bachelor of Science - Sociology

Coker College
05.2001 -

High School Diploma -

Lake City High School
05.2001 -

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Faith Gregg