Summary
Overview
Work History
Education
Skills
Timeline
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Faith Harris

Richmond,KY

Summary

Dynamic leader with proven expertise in staff management and complex problem-solving, honed at Soft Shoe Inc. Elevated team productivity and customer satisfaction through innovative workflow strategies and effective communication. Excelled in mentoring and conflict resolution, demonstrating adaptability and professionalism. Achieved organizational goals by fostering cross-departmental collaboration.

Overview

5
5
years of professional experience

Work History

Supervisor

Soft Shoe Inc.
10.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Daycare Teacher's Assistant

Bluegrass Child Care Center
05.2023 - 07.2023
  • Set up playroom and childcare areas for safety and cleanliness.
  • Established safe play environment for children.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Complied with strict safety and organizational regulations, policies, and procedures.

Receptionist

Rockcastle Regional Hospital
07.2019 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Bachelor of Science - Psychology

Eastern Kentucky University
Richmond, KY
12-2024

High School Diploma -

Rockcastle County High School
Mount Vernon, KY
05-2021

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Multitasking
  • Time Management
  • Excellent Communication
  • Decision-Making
  • Effective Communication
  • Active Listening
  • Reliability
  • Professionalism
  • Interpersonal Skills
  • Adaptability
  • Conflict Resolution

Timeline

Supervisor

Soft Shoe Inc.
10.2023 - Current

Daycare Teacher's Assistant

Bluegrass Child Care Center
05.2023 - 07.2023

Receptionist

Rockcastle Regional Hospital
07.2019 - 04.2023

Bachelor of Science - Psychology

Eastern Kentucky University

High School Diploma -

Rockcastle County High School

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Faith Harris