Faith Hilliard
Alexandria,LA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Darrell’s Restaurant
Pineville, LA
09.2020 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company duties.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Receptionist
NeuroMedical Clinic
Alexandria , LA
11.2018 - 04.2020
- Scheduled appointments for clients, customers, and other visitors.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
Bachelor of Science - Radiology
Northwestern State University of Louisiana
Natchitoches, LA05-2025
Skills
- Inventory management
- Relationship building
- Cross-functional teamwork
- Clear communication
- Customer relationship management (CRM)
- Safety procedures
- Time management
- Team leadership
- Customer service
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Calm demeanor
- Phone etiquette
- Multitasking and prioritization
Affiliations
- Sports mom
Certification
- CPR certified
Timeline
Manager
Darrell’s Restaurant
09.2020 - Current
Receptionist
NeuroMedical Clinic
11.2018 - 04.2020
- CPR certified
Bachelor of Science - Radiology
Northwestern State University of Louisiana
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