Faith Hovey
Toledo
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Bj’s Restaurant & Brewhouse
Toledo
11.2024 - Current
- In charge of managing and confirming reservations
- Time managing, quoting, and knowing when to go on a wait
- Redirecting plans when things don’t go as expected (guests often switched tables)
- Managing a rotation to give servers tables
- Communicating between servers, managers, line cooks, takeout, dish, and bussers
- Keeping guests waiting in the lobby informed (whether they were there for takeout or to be sat)
- Keeping the host stand tidy and presentable, as well as upkeeping restrooms
- Greeted guests warmly and provided seating arrangements promptly.
- Managed reservation system to optimize table turnover and guest experience.
- Assisted servers by communicating guest needs and special requests efficiently.
- Handled guest inquiries and resolved concerns with professionalism.
- Trained new hostesses on procedures, customer service, and workflows.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cafe Cashier
Michael’s Cafe & Bakery
Toledo
03.2024 - 11.2024
- Keeping all items stocked and regularly checking inventory
- Keeping up to date on all menu items and prices
- Taking online and in person orders
- Making visually appealing arrangements for catering events
- Aiding the kitchen, bakery, and salad room during downtime
- Assisting customers with the menu and discussing dietary and allergy restrictions
- Keeping the seating area clean and the front counter up to code
- Packing and double checking orders before handing them off
- Processed customer orders efficiently at Michael's Cafe & Bakery.
- Handled cash transactions accurately and securely each shift.
- Maintained cleanliness and organization of the cashier area regularly.
- Assisted customers with menu selections and special requests promptly.
- Collaborated with team members to ensure smooth cafe operations daily.
- Managed inventory levels by tracking supplies and notifying management as needed.
- Resolved customer inquiries and concerns with professionalism and care.
- Supported promotional activities by informing customers about new products enthusiastically.
- Greeted customers and provided them with menus.
Education
Diploma -
The Maritime Academy of Toledo
Toledo, OH 09.2018 - 05/2023
Skills
- Tech Savvy
- Strategic planner
- Versatile
- Communicative
- Organized
- Adaptable
- Cash handling
- Customer service
- Team collaboration
References
- Cori Eber, Career Adviser, 574.370.7213
- Mary, Michael’s Cafe & Bakery, 419.698.2988
- Makenzie Springer, Bj’s Restaurant & Brewery, 419.930.9240
Timeline
Restaurant Hostess
Bj’s Restaurant & Brewhouse
11.2024 - Current
Cafe Cashier
Michael’s Cafe & Bakery
03.2024 - 11.2024
Diploma -
The Maritime Academy of Toledo
09.2018 - 05/2023