Dependable service team member with proven skills in supporting business operations and meeting diverse customer needs. Team-oriented worker with excellent organizational and time management abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SHIFT LEAD
SMOOTHIE KING
09.2021 - Current
Delegate the work lists throughout team members to diligently finish what needs to be done
Provide an unforgettable experience for the customer in a short period of time
Be ready for any questions customers or team members may have to help them in the highest degree
Ensure customers receive their orders within 3 and a half minutes through the drive-thru
Guide customers in the right direction when they are unsure what to order.
SHIFT LEADER
SORRENTO SWEETS
09.2020 - 08.2021
Provided excellent customer service while still getting there order out swiftly
Trained new hires to be the best worker they can be
Went through inventory to decide what needs to be ordered for store
Placed orders for the store
Stepped up to run the café solo when needed
Maintained a clean, organized café through delegation and passion
Would provide samples to customer to increase interest in the café.
Education
AICE degree merit -
Sarasota High school
06.2021
Skills
Problem resolution
Math and computer skills
Guest service
Attention to detail
Team leadership
Learn quickly
Employee Training
Operations Management
Certification
SERV Safe
Microsoft Word, Excel, and PowerPoint Certified
References
Joe Kelly, Owner of Sorrento Sweets Establishment, 813-405-9333, Joe Kelly was one of my bosses while I worked at Sorrento, we worked together to ensure Sorrento appealed to customers and operations ran smoothly.
Arthur Talbert, Manager of Smoothie King N. Monroe St., 850-254-5512, Arthur Talbert is my manager currently at Smoothie King, he always acknowledges the hard work and commitment I put in at Smoothie King.