Faith Isaac
Crandall,TX
Summary
Customer service professional with over 9 years of experience in fast-paced environments. Proven ability to assist customers, handle transactions, and resolve issues efficiently. Strong organizational skills and a commitment to teamwork ensure tasks are completed accurately and on time.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Legal Closing Assistant
Uvalle law firm
Dallas, Tx
01.2022 - Current
- Collaborated with attorneys to settle personal injury cases, ensuring thorough understanding of client needs.
- Negotiated medical expenses, coordinated with insurance companies for final documentation and payments, and fostered strong client relationships during case resolution.
- Prepared closing documents for real estate transactions at Uvalle law firm.
- Coordinated communication between clients and attorneys throughout the closing process.
- Reviewed title reports to ensure accuracy and completeness of information.
Claims Adjuster
Geico
Richardson, Tx
01.2019 - 01.2022
- Examined auto claim reports to determine liability.
- Evaluated insurance claims for accuracy and completeness.
- Investigated claims by interviewing clients and reviewing documentation.
- Coordinated with medical professionals to assess injury-related claims.
Front Desk Agent
Sheraton Suits Hotel
Dallas, Tx
01.2018 - 01.2019
- Checked guests in and out, ensuring smooth arrival and departure experiences, Taking payments Cash and card. Addressed and resolved customer issues, enhancing guest satisfaction and loyalty, Collaborated with team members from housekeeping, reservations, and restaurants to fulfill customer needs and improve service delivery and Coordinated event logistics and details.
- Greeted guests warmly upon arrival at the hotel lobby.
- Managed check-in and check-out procedures efficiently and accurately.
- Answered phone inquiries and provided information about hotel services.
Cashier
Tom Thumb
Mesquite, Tx
01.2013 - 01.2016
- Processed cash transactions for customer purchases, built relationships with local customers, and collaborated with departments to enhance customer experience.
- Processed customer transactions quickly and accurately at busy checkout stations.
- Managed cash register, ensuring proper cash handling and accurate drawer reconciliation.
- Assisted customers with product inquiries and provided excellent service throughout shopping experience.
Education
Diploma -
John Horn High
01-2015
Skills
- Transaction management
- Attention to detail
- Problem Solving
- Communication
- Teamwork
- Customer Service
Certification
- Food Handlers-2027
Timeline
Legal Closing Assistant
Uvalle law firm
01.2022 - Current
Claims Adjuster
Geico
01.2019 - 01.2022
Front Desk Agent
Sheraton Suits Hotel
01.2018 - 01.2019
Cashier
Tom Thumb
01.2013 - 01.2016
Diploma -
John Horn High