Faith Jackson
Sun City,AZ
Summary
Dependable and hardworking customer service professional with recent experience in call center, retail, food service, and caregiving. Strong communication skills and a proven ability to support customers and teams in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR
Alorica
02.2024 - 07.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Cashier / Customer Service
Triple T Trucking
01.2025 - 07.2025
- Processed fuel transactions, assisted with merchandise sales, and supported customer needs, including shower reservations and general inquiries.
- Welcomed customers and helped determine their needs.
Barista
Starbucks (Fry's Food Stores)
08.2023 - 01.2025
- Crafted beverages and delivered high-quality customer experiences in a busy retail setting.
Caregiver
Southern Arizona Family Services
12.2021 - 07.2023
- Assisted clients with personal care, daily activities, and meals, following individual care plans.
Head Cashier / Trainer
Pilot Flying J
12.2020 - 11.2021
- Led front-end operations, assisted customers with fuel and amenities, and trained new team members.
Education
High School Diploma or GED -
Tucson, AZ01.2018
Skills
- Customer Service
- Cash Handling & POS
- Food & Beverage Prep
- Caregiving
- Team Training
- Complaint handling
- Customer focus
- Call center experience
- Active listening
- Microsoft outlook
- Relationship building
- Documentation
- Payment processing
Certification
Valid Driver's License
Timeline
Cashier / Customer Service
Triple T Trucking
01.2025 - 07.2025
CSR
Alorica
02.2024 - 07.2025
Barista
Starbucks (Fry's Food Stores)
08.2023 - 01.2025
Caregiver
Southern Arizona Family Services
12.2021 - 07.2023
Head Cashier / Trainer
Pilot Flying J
12.2020 - 11.2021
High School Diploma or GED -
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