Faith Jordan

Hostess/Server Technician

Lorenzo's Pizzeria Restaurant

09.2022 - 01.2024

Answered customer questions about hours, seating, and menu information.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Input orders accurately into POS terminal, split bills and accepted payments.
Advised customers about special offerings and menu items to help drive sales.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Answered phone calls to take orders, give information and document reservations.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Completed daily side work and opening and closing duties without fail.
Seated patrons based on guest preferences and seating availability.
Opened and closed seating sections according to volume of guests.
Maintained balanced cash drawer with correct money values and accurate documentation.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Promoted business loyalty by fostering positive customer relationships.
Passionate about learning and committed to continual improvement.
Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Developed and maintained courteous and effective working relationships.
Organized and detail-oriented with a strong work ethic.
Assisted with day-to-day operations, working efficiently and productively with all team members.