Faith Laryea
Cedar Hill,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and loyalty at Walmart, adept in active listening and critical thinking. Excelled in resolving high-stress situations, boosting team morale, and implementing a rewards program that significantly increased repeat business. Skilled in data entry, my approach led to being recognized as a top performer, contributing to sales growth and customer retention.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Associate
Burlington
06.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Walmart
02.2023 - Current
Sales Associate
Burlington
06.2022 - 02.2023
High School Diploma -
Duncanville High School
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