Faith Lawrence
Lakeland - Polk County,Florida
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in cash handling and employee training. Proven track record in inventory management and delivering exceptional customer service, enhancing store performance and client satisfaction. Adept at visual merchandising, fostering a welcoming shopping environment while driving sales and team collaboration.
Overview
16
16
years of professional experience
Work History
Key Holder
Dollar General
Lakeland, Florida
12.2022 - 06.2025
- Managed cash register transactions and balanced cash drawers at shift end.
- Trained new employees on customer service and store procedures.
- Supervised daily store operations and ensured compliance with company policies.
- Assisted in inventory management by restocking shelves and organizing products.
- Conducted store opening and closing procedures, maintaining security protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Monitored sales floor for cleanliness and organized merchandise displays effectively.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Inspected physical condition of store premises to identify any maintenance issues.
- Collaborated with management to determine key tasks and delegate to staff members.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Handled customer inquiries and complaints with professionalism and patience.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Provided feedback to management on customer needs and preferences to improve product offerings.
Customer Service Cashier
Corner Stop
Cowpens, SC
11.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized checkout areas for optimal customer experience.
- Handled cash, credit, and debit payments accurately during transactions.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with team members to enhance service delivery on busy shifts.
- Stocked merchandise and ensured shelves were well-presented for customers.
- Trained new cashiers on checkout procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Greeted customers and responded to informational requests.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed credit card transactions accurately and efficiently.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness and presentation of stock room and production floor.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained accurate records of transactions using the point-of-sale system.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
Remote Lending Specialist
Sitel
Cowpens, SC
08.2022 - 09.2022
- Assisted customers with loan applications and financial inquiries.
- Evaluated credit reports to determine loan eligibility and risk assessment.
- Processed loan documentation in accordance with company policies and procedures.
- Provided guidance on loan products and services to enhance customer understanding.
- Collaborated with team members to streamline lending processes and improve efficiency.
- Maintained accurate records of customer interactions and loan transactions.
- Resolved customer concerns regarding loans through effective communication strategies.
- Conducted follow-ups on pending applications to ensure timely processing outcomes.
- Advised customers on the various types of loans available that best meet their individual needs.
- Evaluated requests for modifications or extensions of existing loan agreements.
- Prepared and submitted loan documents to relevant parties for review and approval.
- Performed due diligence reviews of potential borrowers prior to issuing new loans or lines of credit.
- Researched and resolved discrepancies related to customer accounts in a timely manner.
Assistant Manager
Circle K
Boiling Springs, SC
07.2014 - 06.2022
- Assisted in daily operations to ensure smooth workflow and team collaboration.
- Supported training initiatives for new employees to enhance skill development.
- Managed inventory levels and ensured timely restocking of supplies.
- Oversaw compliance with company policies and safety regulations during daily tasks.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Production Line Worker
Spartan Technology
Spartanburg, SC
04.2015 - 12.2015
- Inspected products for quality and adherence to specifications.
- Collaborated with team members to maintain production flow.
- Followed safety protocols to ensure a secure work environment.
- Operated machinery to assemble electronic components efficiently.
- Monitored inventory levels and reported shortages to supervisors.
- Cleaned workstations and maintained equipment for optimal performance.
- Documented production activities and completed required paperwork accurately.
- Cleaned work areas regularly to ensure a safe working environment.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
- Ensured all products were packaged correctly before shipping out.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Maintained work area safety and appearance, focusing on safety, organization, and cleanliness.
- Operated machinery according to safety regulations.
- Restocked inventory shelves when necessary.
- Prepared raw materials for production line operations.
- Performed quality control checks on assembled items.
- Used established assembly instructions to complete jobs.
- Assembled component parts of items and completed hand-finishing of final products.
- Removed scratches and imperfections to improve product quality.
- Maintained accurate records of all tasks performed on the production line.
- Assisted with troubleshooting issues that arose during the production process.
- Monitored production output and adjusted accordingly.
- Implemented lean manufacturing principles to minimize waste and maximize efficiency.
- Adhered to strict deadlines and production schedules, optimizing workflow.
- Monitored production line for equipment malfunctions, reporting issues to supervisors promptly.
- Coordinated with maintenance teams to facilitate equipment repair and maintenance.
- Loaded raw materials into production machinery, ensuring a steady supply for production.
- Performed routine maintenance on production equipment.
- Rotated through various stations on the production line to maintain skill versatility.
- Maintained a clean and organized workstation, adhering to safety and sanitation guidelines.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Collaborated with team members to meet daily production goals.
- Identified defective products during quality assurance inspections.
- Inspected parts for defects or discrepancies.
- Supported QA measures by inspecting items and removing defective elements.
- Assembled components to produce finished products.
- Tracked inventory levels and restocked materials as needed.
- Adhered to strict safety guidelines while operating machinery.
- Maintained production machines and equipment.
- Stored, labeled and organized all necessary tools and supplies needed for production line operations.
- Adjusted machine settings to optimize production efficiency.
- Packed finished products into containers and prepared them for shipment.
- Managed inventory of supplies and materials, restocking as necessary.
- Followed standard operating procedures and safety protocols at all times.
- Maintained accurate records of production output and inventory levels.
- Recorded production data, including volume produced and time taken, for process improvement.
- Adjusted machinery settings for optimal performance and product quality.
- Collaborated with team members to meet production targets and efficiency goals.
- Inspected finished products for defects and conformity to specifications.
- Operated machinery and equipment with precision to meet production line standards.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used daily system logs to document production information, discussing issues with management.
- Set up and operated production machinery according to specific standards and protocols of company.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Funding Specialist
American Credit Acceptance
Spartanburg, SC
07.2011 - 10.2013
- Analyzed funding requests to ensure compliance with organizational guidelines.
- Coordinated documentation for grant applications and funding proposals.
- Managed relationships with stakeholders to facilitate funding opportunities.
- Reviewed financial reports to assess the impact of funded projects.
- Conducted research on potential funding sources and grant opportunities.
- Assisted in the preparation of budgets for various funding proposals.
- Negotiated terms and conditions of loan agreements with lenders.
- Managed customer relationships by providing regular updates on progress towards obtaining desired funding outcomes.
- Maintained records and documentation related to all loan agreements and transactions.
- Analyzed financial statements, tax returns, credit histories, debt obligations, collateral values, and other information relevant to loan requests.
- Collaborated with internal teams such as legal, compliance, operations, and risk management to ensure successful completion of projects.
- Performed due diligence reviews on potential funding sources prior to entering into any agreement or transaction.
- Researched current market trends in order to identify alternative sources of capital for clients.
- Prepared financial reports detailing the status of loans, credit analysis and other related activities.
- Reviewed and analyzed loan requests to ensure accuracy of data and compliance with company policies.
- Monitored client accounts to ensure that all payments are made in a timely fashion.
- Provided guidance to customers on the availability and terms of various funding sources.
- Conducted detailed research into potential funding opportunities for clients.
- Filed and maintained loan records.
- Worked with third-party vendors to address and clear loan closing requirements.
- Checked applicant credit, personal references and employment histories.
- Examined and verified information in loan application and closing documents.
- Assembled and compiled documents for loan closings.
- Prepared and delivered loan documents to title and escrow teams.
- Reviewed and corrected errors on interest, principal and closing costs.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Presented loan and repayment schedules to customers.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Checked value of customer collateral to hold as loan security.
- Developed procedures for tracking customer accounts throughout the entire lending process.
- Scanned and uploaded loan and related documents into system.
- Answered questions and advised customers regarding loans and transactions.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Prepared and typed loan applications, closing documents or legal documents using computers.
Food Stamps Case Worker
Department of Social Services
Spartanburg, SC
08.2009 - 04.2011
- Assisted clients with application processes for social services programs.
- Maintained accurate records of client interactions and service delivery.
- Evaluated client eligibility for various assistance programs and benefits.
- Provided guidance on navigating complex social services systems and processes.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Established professional working relationships with staff from various levels.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
- Participated in regular training sessions to improve product knowledge and service skills.
- Collaborated with team members to achieve project milestones within set deadlines.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in operations.
- Maintained positive working relationship with fellow staff and management.
Education
Medical Administration
Rochester Business Institute
Rochester, NY04-2005
Skills
- Cash handling
- Point of sale
- Employee training
- Inventory management
- Customer service
- Visual merchandising
References
References available upon request.
Timeline
Key Holder
Dollar General
12.2022 - 06.2025
Customer Service Cashier
Corner Stop
11.2022 - 02.2023
Remote Lending Specialist
Sitel
08.2022 - 09.2022
Production Line Worker
Spartan Technology
04.2015 - 12.2015
Assistant Manager
Circle K
07.2014 - 06.2022
Funding Specialist
American Credit Acceptance
07.2011 - 10.2013
Food Stamps Case Worker
Department of Social Services
08.2009 - 04.2011
Medical Administration
Rochester Business Institute