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Dedicated and customer-focused Customer Service Representative with proven experience handling high-volume calls in a fast-paced environment. Skilled in resolving billing, technical, and account-related concerns while maintaining high customer satisfaction. Strong communication and problem-solving abilities with a track record of meeting performance metrics such as AHT, CSAT, and first-call resolution. Committed to delivering exceptional service and building positive customer relationships.

I have over 15 years of call center experience. I also have over 20 years of customer service experience in a high volume business. I work well in high demand environments. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as a individual or as part of team and to reach personal and business goals. Known for successfully handling escalated customer support issues.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Seasoned professional with a proven track record at Kinsmith Finance, excelling in customer focus and effective issue management. Demonstrates exceptional teamwork and CRM software proficiency, significantly enhancing customer satisfaction. Known for strategic sales acumen and a confident approach, consistently achieving and surpassing company goals. Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Faith Linder Hounlekpo

Summary

Overview

Work History

CSR

Member Services Agent

Temp Switchboard Specialist

CSR

Access Services Associate

Education

Bachelor of Science - Social Sciences

Associate in General Studies -

Completion of Prerequisites For PCC Coding Program -

HS Diploma -

Skills

Timeline

CSR

Member Services Agent

Temp Switchboard Specialist

CSR

Access Services Associate

Bachelor of Science - Social Sciences

Associate in General Studies -

Completion of Prerequisites For PCC Coding Program -

HS Diploma -

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