Faith Linder Hounlekpo
Hillsboro,OR
Summary
Personable customer service professional with more than eight years of experience in serving the public seeking a role that will allow me to further advance my career and skill set. Committed to creating a welcoming atmosphere and delivering memorable experiences and using advanced knowledge in computer technology to drive up sales and customer satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
CSR
Direct Interactions
04.2020 - 12.2022
- CSR (Remote)
Member Services Agent
Cinder LLC
01.2019 - 07.2019
- Member Services
Temp Switchboard Specialist
VA Garcia Memorial Health Center
01.2018 - 01.2019
- Member Services
CSR
Sykes, INC
02.2017 - 12.2018
- WFH - CSR (Remote)
Access Services Associate
Multnomah County Library
01.2012 - 01.2015
- Library Services
Education
Bachelor of Science - Social Sciences
Portland State University
Portland, OR03-2025
Associate in General Studies -
Chemeketa Community College
Salem, OR06-2024
Completion of Prerequisites For PCC Coding Program -
03.2023
HS Diploma -
McMinn County High School
Athens, TN06.1981
Skills
- Complaint Handling
- CRM Software
- Call center experience
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Automated Library Systems
- Reference materials expertise
- Library Instruction
- Recording options
- Interlibrary loaning
- User access
- Copyright law
- Managing reference catalog
- Interlibrary loan processes
- Recordkeeping
- Organizational Skills
- Removing old materials
- Supporting user research
- Reference Research
References
[Available upon request.]
Timeline
CSR
Direct Interactions
04.2020 - 12.2022
Member Services Agent
Cinder LLC
01.2019 - 07.2019
Temp Switchboard Specialist
VA Garcia Memorial Health Center
01.2018 - 01.2019
CSR
Sykes, INC
02.2017 - 12.2018
Access Services Associate
Multnomah County Library
01.2012 - 01.2015
Bachelor of Science - Social Sciences
Portland State University
Associate in General Studies -
Chemeketa Community College
Completion of Prerequisites For PCC Coding Program -
HS Diploma -
McMinn County High School
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